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Hospice Regional Director of Clinical Operations

Moments Hospice
Eau Claire, WI
  • Posted: over a month ago
  • Full-Time
Job Description

Job description

Moments Hospice is a leading hospice organization determined to change the hospice experience for patients, families, and team members. Our promise to our patients is "We personalize our care and treat you like family". We are dedicated to making our patients' final days, weeks and months as comfortable as possible. The promise to treat everyone like family also flows through the daily work environment, where all employees are part of the Moments family. We offer a workplace that employees are proud to be a part of. We are looking for exceptional people to join our exceptional team. People who want to make a difference in the community and in the lives ofothers.

Position Summary

The Hospice Regional Director of Clinical Operations is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the Company, among all departments, and all external stakeholders. The Hospice Regional Director of Clinical Operations assesses the quality of care provided to hospice patients, families, and staff. S/he monitors documentation, compiles quarterly reports, and works closely with Program Leadership. S/he is responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies/accrediting bodies. The Hospice Regional Diof Clinical Operations is responsible for the clinical outcomes of their hospice programs.

Position Specific Responsibilities

  • Advises and collaborates with Hospice Program Management (Clinical Manager and Area Clinical director) to address areas of improvement regarding clinical documentation and patient care.
  • Responsible for managing the "Big 5" of programs in assigned region: pharmacy, medical supplies, DME, mileage, and labor.
  • Partners with each program in assigned region to determine needs. Coordinates frequency of site visits to meet the identified needs of each program.
  • Maintains expertise in clinical knowledge of pain and symptom management and end of life care. Utilizes clinical knowledge to coach and mentor clinical leaders to drive clinical excellence and outcomes.
  • Ensures training and education are provided at the program level by collaborating with Hospice Program Leadership.
  • As needed, provides day-to-day support via phone, email, or visits to Hospice Program Management and colleagues concerning outstanding issues of patient care, appropriateness and compliance.
  • Provides support via phone or visit as needed for state/federal/accrediting surveys.
  • Develops, in coordination with Hospice Program Management, plans of correction in the areas of clinical compliance. Subsequently monitors the hospice programs execution of plans of correction.
  • Advises the Vice President of Clinical Operations regarding the clinical and compliance needs/concerns of each program.
  • Follows Moments Hospice policy and procedure related to clinical and compliance needs/concerns of hospice programs.
  • Reviews and recommends revisions to policies and procedures in accordance with updated state and accrediting body standards.
  • Maintains patient confidentiality requirements.
  • Complies with all organizational policies regarding ethical business practices.
  • Participates in governing body oversight to achieve excellence in quality and service.
  • Ensures compliance with clinical and operational policies, procedures and processes.
  • Collaborates with hospice program, area, and Regional leadership to analyze and strategize methods to achieve clinical and operational metrics.
  • Collaborates with hospice program, area, and regional leadership in the selection, onboarding, development and retention of new leaders.
  • Communicates the mission, ethics and goals of the organization.
  • Performs other duties as assigned.

Education and/or Experience

  • Bachelor degree in nursing or health care management and proven leadership experience preferred.
  • Registered Nurse with active, current nursing license.
  • Minimum of five years in direct Quality Improvement (QI) or management/leadership experience in a hospice program preferred.
  • Hospital and Home Health leadership experience will be considered.
  • Experience managing multi-sites in different geographic locations preferred.


  • Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
  • Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, colleagues, investors, and external parties. Strong written and verbal communications.
  • Other Skills and Abilities: Articulates and embraces hospice philosophy. Thorough understanding of the Medicare Regulations for Hospice. Thorough knowledge and understanding of the functions of a hospice organization. Competency in general nursing theory, techniques and practice. Professionalism, sound judgment and effective communications skills are required. High integrity, including maintenance of confidential information such as patient records. Possess strong leadership, organizational and interpersonal skills. Must be able to work a flexible schedule to include nights and weekends. Role requires 50% travel across the United States including all time zones and weather conditions. Relocation is not required.

Moments Hospice


Eau Claire, WI
54701 USA



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