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SaaS Account Manager

Molecule
Houston, TX
  • Expired: September 02, 2022. Applications are no longer accepted.

Molecule Software is a dynamic and fast-growing innovator in the commodities trading (CTRM/ETRM) software industry. Our enterprise SaaS product is a market leader in technology, usability, integrations and more.

Our employees are distributed across the United States and work remotely. The official head office is in Houston.

We are looking to add a SaaS Account Manager to our Customer Success team. This role is responsible for working with our customers, starting immediately post-implementation, to monitor and grow their successful adoption of the Molecule software.

The ideal candidate for this mid-level position will be a highly driven self-starter with a strong customer orientation, detail-oriented and organized, with excellent problem-solving and communication abilities. As a company, Molecule values a data-driven approach to doing what's best for the customers and the business, so fluency with data analysis, independently or with additional technical support, is highly desired in this role.

Requirements

  • Meet renewal and expansion revenue targets through individualized, data-driven account management of mid to large enterprise customers
  • Understand Molecule product and market deeply
  • Understand why customers use Molecule, how customers have modeled their business in Molecule, what features they use, and any workarounds they may be employing
  • Ask great questions to understand customer needs and behaviors - then gather and analyze data to plan individualized account management strategies for each customer
  • Be the face of Molecule, and a single point of contact for navigating Molecule
  • Build confidence and trust in the Molecule product; increase customer loyalty
  • Meet with customers regularly to uncover additional or emerging needs, share news of relevant feature roll outs, and monitor and drive adoption and satisfaction
  • Deliver personalized training sessions to ensure the whole customer team uses the Molecule software to gain efficiency and insight
  • Respond effectively to complaints or concerns, and proactively identify churn risks
  • Manage and negotiate the renewal process, including pricing, feature requests, addressing concerns, and charting an individualized path for increasing value to the customer from using Molecule
  • Manage customer requests, triage into Support or Project Management, and track to ensure they are completed and communicated back to customer
  • Work with the support team to ensure a great and consistent customer experience
  • Alongside other team members, advocate for customers' needs in the Product planning process
  • Expect to attend trade shows and customer meetings with travel around 10%


Nice to Haves
  • Effective project management skills
  • Programming experience in any open-source language
  • Prior experience in consulting


Characteristics of Success at Molecule
  • You desire to be world-class at what you do
  • You love creating order from chaos
  • You're self-motivated, willing to work hard, and own problems from start to finish
  • You love technology
  • You're fun to be around


Benefits

  • Molecule has an awesome benefits package-one that fits right in with the small company that we are. Benefits include:
  • Full medical, dental, and vision insurance (100% company-paid)
  • Life and AD&D (100% company-paid)
  • No limit on paid vacation days (within reason; with approval)
  • Sick time, as-you-need-it

Molecule

Address

Houston, TX
77001 USA

Industry

Business