Help Desk Technician
Modis Roanoke, TX
- Expired: over a month ago. Applications are no longer accepted.
Help Desk Technician (Jr. Technical Support)
Westlake TX 76262 (Remote during Pandemic)
12 month contract
Monday to Friday 1st shift
- Agents will handle customer calls to regain web access to their accounts by resetting or verifying web credentials.
- Agents will also assist clients with providing security codes and updating contact information.
- Protecting both client and account information is of the highest priority. High level of efficiency is expected while providing world class customer service experience.
- Requires previous customer service and data entry experience with a high degree of accuracy.
- Must be articulate, have a pleasant telephone manner and excellent verbal and written skills.
- Flexibility is a key aspect of this role and must be equally comfortable with de-escalating high stress client interactions as well as having the ability to network, and research to resolve client issues.
- General PC skills required including experience with MS Office applications, proficient with basic internet and browsing troubleshooting, comfortable with mobile device applications
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.
ModisWhy Work Here?
At Modis, we focus on connecting your skills to businesses and projects that are right for you, across IT, Engineering and Life Science
Our focus is on developing a diverse team of people who want to excel. At Modis, we offer careers that span countless domains, projects and challenges across IT, Engineering and Life Sciences. We expect our people to be ambitious. That’s why we entrust them with responsibility, and encourage every colleague to apply their learnings from one discipline to another, so we can innovate together and unlock new ways of working. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records.