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Annuity and Life Insurance Customer Specialist-Remote

Modis Portsmouth ,NH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

We have several openings for long term care benefits and annuity  specialist. These are work from home positions to support a large financial firm in the Boston market. The primarily responsible  is to perform the proper due diligence required on all pieces of returned mail and address changes for the following areas: Life Insurance, Long Term Care, Annuities & Fixed Products and Benefits.

The people will be responsible for delivering and helping others deliver superior customer service to internal clients and policy holders and building customer satisfaction and loyalty. Internal support may include rush requests on address change processing, creating a letter of explanation, and performing call outs.

Essential Responsibilities:
 

  • Process returned mail transactions by searching for a probable address and or verifying that an address has recently been updated
  •  Review address change transactions for IGO (In good order) requirements
  • Update appropriate administrative system when necessary/if applicable
  •  Review transactions for accuracy, completeness and adherence to company policies and procedures and compliance rules and regulations
  • Request for further research on transaction history and policy events as it relates to returned mail and address changes
  •  Communicate processing errors to management
  • Attend department staff meetings to discuss processing issues and clarification measures
  • Attend meetings, focus groups and discussions from internal and external business units to ensure accurate and concise processes
  • Make suggestions for process improvements deemed necessary



Job Requirements:

  • high school diploma and equivalent business experience
  • 1-2 years of customer service or financial services industry experience
  • General Knowledge of Life Insurance and Annuity Products.
  •  Outstanding customer service and overall communication skills, strong telephone etiquette, as well as the ability to handle difficult telephone calls
  • Effective business writing skills, specific to correspondence experience
  •  Excellent initiative and proactive response to issues
  • Good organizational skills and ability to manage multiple tasks
Company Description
COMPANY OVERVIEW: Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Accounting Principals, Adecco General Staffing, Adia, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world’s leading provider of Human Resources solutions. We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas. Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams. Equal Opportunity Employer Minorities/Women/Veterans/Disabled The Company will consider for employment qualified applicants with arrest and conviction records.

Modis

Why Work Here?

This position is with our client in the Entertainment industry. One of the best places to work in the greater Los Angeles area!

COMPANY OVERVIEW: Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Accounting Principals, Adecco General Staffing, Adia, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world’s leading provider of Human Resources solutions. We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas. Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams. Equal Opportunity Employer Minorities/Women/Veterans/Disabled The Company will consider for employment qualified applicants with arrest and conviction records.

Address

Portsmouth, NH
USA