Customer Service Rep - Service Dispatcher

Join the vibrant team at Modern Heating & Air Conditioning in Milford, CT as a part-time OR full-time Customer Service Rep - Service Dispatcher and unlock a world of endless possibilities!

Are you ready to embark on an exciting journey where every day is filled with energy, challenges, and the opportunity to make a real impact? At Modern Heating & Air Conditioning, we believe in recognizing your dedication, which is why we offer competitive pay starting at $18 per hour with the potential to earn up to $20 per hour, depending on experience. We also provide great benefits and perks, including medical, dental, vision, a 401(k) plan with profit sharing, holiday pay, vacation pay, company-provided uniforms, training and development programs, and a great work environment with steady work and an existing customer base.

Get ready to ignite your career in the dynamic world of HVAC with a company that ensures your success!

WHAT MODERN HEATING & AIR CONDITIONING IS ALL ABOUT

We are a fully licensed local heating and air conditioning services company that's been serving residents of the Southern Connecticut area for over three decades. Our team provides expert residential and commercial HVAC services, including repairs, maintenance, installation, and replacement of both heating and air conditioning systems, indoor air quality solutions, and more. Some of our top priorities include attention to detail with superior craftsmanship and reliable service that our customers can count on time and again.

We believe that having a fulfilling career means not just loving what you do but also doing it alongside people you admire, which is why we strive to offer a family-like work atmosphere where our employees feel respected, valued, and sincerely cared for. Excellent pay and benefits are a couple of the other ways we show our employees that they are highly appreciated.

A DAY IN THE LIFE AS A CUSTOMER SERVICE REP - SERVICE DISPATCHER:

Picture yourself as a superhero at Modern Heating & Air Conditioning, fueled by passion and determination to deliver exceptional service. You kick-start your day with a burst of enthusiasm, ready to tackle anything that comes your way. As a Customer Service Rep - Service Dispatcher, you have the power to transform our customers' experience. Imagine this: you answer an incoming call from a customer who's experiencing a sweltering day without air conditioning. With your expert problem-solving skills and unwavering commitment, you guide them through troubleshooting steps, putting their mind at ease. In a flash, you schedule a service call, flawlessly coordinating our skilled technicians' schedules with the customer's availability. Using our cutting-edge technology, you update our advanced dispatch system, ensuring seamless coordination between our team and the customer. Throughout the day, you deftly handle emails, texts, and calls, while also reaching out to our cherished existing customers to check on their satisfaction and address any additional needs. You're the conductor of our service orchestra, ensuring every note is perfectly played. As the day winds down, you reflect on the positive impact you've made, knowing that your dedication has transformed lives.

THE MINIMUM REQUIREMENTS TO BE CONSIDERED:

To be considered for the Customer Service Rep - Service Dispatcher role at Modern Heating & Air Conditioning, we require the following:

• Previous experience in a customer service role, with HVAC office experience being a plus
• Proficiency in using modern technology and dispatching systems, such as ServiceTitan
• Exceptional communication skills that exude enthusiasm and positivity
• Strong organizational prowess and unwavering attention to detail
• A customer-centric mindset, with the ability to thrive in high-pressure situations
• Must complete the Wedge Video Interview to be considered

WORK SCHEDULE

At Modern Heating & Air Conditioning, we value work-life balance, which is why this position offers flexible part-time hours with the ability to also work full-time. You have the freedom to choose between two schedule options: 9 am to 5 pm or 7 am to 4 pm, Monday to Friday. Our office is conveniently located in the heart of the community, providing easy access and a vibrant working environment.

READY TO APPLY?

Don't let this electrifying opportunity pass you by! Take the leap and apply to join our team at Modern Heating & Air Conditioning today. Our initial application process is a breeze, taking just 3 minutes to complete on any mobile device. Get ready to embrace an invigorating journey filled with growth, fulfillment, and limitless possibilities. We can't wait to welcome you to the Modern Heating & Air Conditioning family!

Location: 06460