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Personal Shopping Stylist

Moda Operandi New York, NY
  • Posted: July 10, 2019
  • Full-Time

Position Summary

The Personal Shopping Stylist is responsible for image consulting, curating personal style, and consistently providing a superior level of service. Through passionate fashion expertise Stylists are responsible for increasing customer conversion and retention, driving business revenue, introducing new customers to M'O, and creating brand loyalty.

What You'll Do

Consult with clients and prospects regarding fashion trends and their individual needs

Drive tangible revenue & intangible revenue through customer acquisition, retention, growth and satisfaction

Provide white glove, high touch service

Construct clear and accessible lines of communication for current and prospective clients

Optimize the customer experience through personalized, premium, high-touch service

Establish strong personal relationships with clients to encourage customer loyalty and increase sales, meeting and exceeding sales goals

Build spend levels of existing client base to VIP level

Maintain base of global contacts and comprehensive knowledge of industry leaders

Recognize and avert probability of lapsed customers via outstanding service and consistent communication

Collaborate with Director of Sales and CRM to devise and implement effective customer outreach methods to engage potential clients and reconnect with lapsed customers

Respond to customer queries and needs effectively & efficiently, acting with urgency to deliver results

Execute loyalty program benefits to qualified clients; devise ways to surprise & delight clientele

Ensure product arrival notification emails sent, special orders processed and team workload is met

Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed customer expectations

Collaborate with Customer Care, ensure that every team member adopts a customer-centric approach

Act as a business owner, mentor to junior team members, and positive brand advocate

Who You Are

You have experience as a Personal Stylist, fashion concierge or retail associate in fashion and luxury goods retail with an established clientele required

Superior market, product & brand awareness, and exceptional ability to match to customers' needs

Industry Experience:

Luxury: past experience within luxury product and a keen understanding of luxury client attributes, needs and expectations

Customer Service: past experience and/or demonstrated appreciation and understanding of the importance of customer care as a function of the business

Sales: meeting and/or exceeding revenue expectations

Specific Skill Requirements:

Excellent English verbal and written communication skills

Written and spoken fluency in at least one other foreign language advantageous

Educational Requirements:

Bachelor's degree preferred

Bonus Points

Strong motivation and capacity to lead by example, inspiring productivity and results

Proven track record of constantly raising the bar, elevating service levels and driving revenue

Outstanding interpersonal skills and ability to build and maintain relationships in all scopes of business

Autonomous self-starter & confident decision-maker, able to work independently and as part of a team

The job description is to be used merely as a guide of expectations rather than an exhaustive list of all duties and competencies. All requirements and skills are subject to change as business needs evolve.

Moda Operandi

Address

New York, NY
USA

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