Skip to Main Content

2nd Shift Customer Service Representative - Transportation

Mobile Air Transport
Jamaica, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

This is a 2nd Shift Position

Position Summary: Provides customer service support to the organization by obtaining, analyzing and

verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as

needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

 

Essential Functions & Responsibilities:

  • Answering Customer Service and Operations calls as they come in and responding to their questions and concerns in a timely manner
  • Entering POD’s into Crown system for quick viewing by our customers
  • Track and trace shipments, and interact with customers updating the information regarding their shipments.
  • Verifying alerts for any accessorial charges that need authorization, filling out and faxing in appropriate form and follow up with freight forwarder
  • Entering inbound alerts and pickup requests that are faxed to the operations inbound fax machine and received via eMail
  • Quoting rates to Mobile Customers
  • Entering all pickups in Mobile Air system and dispatching pickup to the correct pickup station
  • Matching of delivered shipments to correct inbound manifest
  • Data entry of Mobile and Central pro as well as cutting Pro’s for all
  • General customer service functions, (track and trace, provide pod’s, rate quote etc.)
  • Entry of late-arriving paperwork into Crown system
  • Break down of paperwork for line haul operation (out-bound)
  • Entries of line haul manifests
  • Perform other related duties as assigned

Requirements: Knowledge of Airfreight and Air Freight trucking, type 50 wpm, exceptional customer service skills, superior communication skills. Ability to multitask and work well under pressure.

Preferred: At least 2 years of experience with an Airline, Freight forwarder or Airfreight trucking industries

Qualifications: High School diploma, basic computer knowledge (email, Microsoft word and excel)

Reporting to this position: No direct reports

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift and/or move up to 50lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Company Description
Working with Mobile Air Transport means a career with a family-owned company that strives to provide its customers with quality service and reliability. For more than 45 years, we have served New York state, Western VT, and MA industries through our daily, seamless line-haul system and local pickup and delivery service, carrying shipments to/from airline and ocean freight stations.

Mobile Air Transport

Why Work Here?
A family-owned business with over 45 years of experience, a solid team environment, excellent benefits.

Working with Mobile Air Transport means a career with a family-owned company that strives to provide its customers with quality service and reliability. For more than 45 years, we have served New York state, Western VT, and MA industries through our daily, seamless line-haul system and local pickup and delivery service, carrying shipments to/from airline and ocean freight stations.

Address

144-30 157th Street

Jamaica, NY
USA

Industry

Business

Website

View all jobs at Mobile Air Transport