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Account Support Representative 1

Mitchell International San Diego, CA
  • Posted: July 04, 2019
  • Full-Time

Mitchell is a trusted software and service provider to the Property & Casualty Claims and collision repair industries as well as risk management professionals. We provide technology and services that simplify claims handling, repair processes and pharmacy transactions with best in class clinical management and cost containment solutions. Our recent merger with Genex brings together two industry leaders in software and service committed to delivering a first-class experience to the customers, partners and markets we serve. We offer a complete suite of technology enabled solutions, and a proven managed care service mix, allowing us to deliver better outcomes to our clients for their businesses, their employees and their customers.

 

Excellent short term opportunity in a professional but friendly environment.


Interacts directly with customers, sales and/or service representatives to handle a variety of inbound and outbound post-sales service functions. Receives customer and internal partner requests and works independently and/or collaborates with other teams to service these requests, follow-up or escalate appropriately. Prepares/retrieves documentation related to customer account, product, and service inquiries/issues. Updates databases with documentation related to customer interactions and steps taken to serve customer needs. Ensures account information is accurate by keeping it updated, filing/managing customer documentation/forms. May schedule field sales/service visits or escalate to partners as appropriate. Handles requests for additional company materials. Maintains records of customer contact and follow-up and resolves customer billing, payment and credit problems.

 

Assisting department with billing/collections for 5-7 weeks.

 

Majority outbound calling regarding past due bills

 

Monday-Friday

 

Flexible start times between 6am and 8am-8 hour days

 


  • High School Diploma or GED required
  • Prefer some experience with billing/collections
  • data entry experience

 

Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.  Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

Mitchell International

Address

San Diego, CA
USA

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