The Guest Relations Specialist will also be responsible for answering phone calls, responding to e-mails, writing letters and generating process improvements. Do You Have What It Takes? Our ideal candidate will have a proven track record in: 1. Solid verbal and written communication. 2. Ability to talk and type simultaneously without negatively impacting conversation or data-entry capturing the essence of reason for guest contact. 3. Strong customer service and interpersonal skills. 4. Promote and maintain a positive image of Applebee's and IHOP with internal and external customers. 5. Take responsibility for resolving guest issues whenever possible and/or whenever process dictates. 6. Communicate with appropriate internal resources to resolve guest needs. 7. ePowerCenter experience desiredDine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.Employer's Job# SPECI01169Please visit job URL for more information about this opening and to view EOE statement.