Req ID: 62914 At Company , we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for Company and for the people who work here. Company currently seeks a Field Tech Specialist to join our team in St Louis, Missouri US-MO, United States US. The NTT Data Field Services Team Lead will be responsible for the successful execution of End User services for MasterCard. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with leadership responsibilities. Team Leads will provide site leadership and SME support to technicians at MasterCard locations to ensure quality, efficiency and compliance with End User Services policies and procedures. This role will communicate with customer site contacts and must possess good communication skills and exhibit integrity and confidence in themselves and the End User Services processes. Role Responsibilities * Provides day-to-day direction to assigned team * Assigns tasks and verifies accuracy of work * Communicates deadlines for completing assignments * Builds trust; explains the rationale behind processes, approaches and decisions * Motivates others and promotes collaboration * Resolves issues elevated by team members * Execute service delivery according to MasterCard Field Services Lead s direction * Coordinate with Customer s on-site facilities and technical contacts regarding readiness and delivery issues * Escalate to Field Services Management on issues that impact our team s ability to deliver the services * Distribute ticket workload among team * Ensure the technicians are productive and efficient * Serve as the escalation point for technician's issues * Identifying potential risk / resolution approaches for targeted End User tasks / incidents * Conduct periodic End User Services training to team * Performs advanced troubleshooting techniques to address complex technical issues * Prepares documentation to record and track issue resolutions * Leads the efforts of others in the achievement of the operational objectives of the group * Provides input for career development/planning and performance discussions of team members * Coordinates/delivers training and service readiness for new products, sustained programs, and special projects Company , headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more. NTT DATA, Inc. (the Company ) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.Employer's Job# 590266100A0Please visit job URL for more information about this opening and to view EOE statement.