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eMRO Client Services Representative

Missouri State Job Bank Kansas City, MO
  • Expired: December 06, 2019. Applications are no longer accepted.

Position Title: eMRO Client Services Representative Location: Kansas City, MO DO WORK THAT MATTERS At Company , diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 160 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Company offers you enormous opportunities to explore your interests and help you achieve your career and personal goals. Company Rapid Diagnostics formerly Company is part of Abbotts Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. POSITION SUMMARY Under the supervision of the eMRO Client Service Manager, interface with Company eScreen MRO vendors to provide administrative support for the medical review process. Communicate with clients, donors, labs, and clinicians to handle drug test inquiries. Perform daily call center and administrative activities related to drug testing compliance, documentation and process control, and vendor issues. Full or part time schedules will vary between 7AM and 7PM, Monday Friday. RESPONSIBILITIES * Work closely with the MRO vendor, clients, clinicians, and other eScreen employees to ensure documentation accuracy and time efficiency for all results requiring medical review. * Document detailed information related to client/donor interaction and review-related issues. * Answer phone calls, and/or emails from clients, donors, clinicians, and laboratories relating to results, testing, documents processing, reporting, and other issues. * Maintain the processes required for compliant medical review, and assist in the resolution of issues related to that process. * Coordinate receipt of source documents with the MRO, resolve questions, inconsistencies, or missing data on the documents under review. * Compile, sort, and verify accuracy of all results in the MRO review process. * Request documentation from vendors, clinics, or clients as required to complete the review process. * Perform extensive follow-up with the client and other co-workers to assure completion of review in a timely manner. REQUIREMENTS To be considered an applicant for this position you must show how you meet the basic qualifications of the job in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word DOC or DOCX, PDF, HTML, or TXT. BASIC QUALIFICATIONS What You Will Need * Minimum of two to three years of related experience or training, * High school diploma or equivalent * Equivalent combination of education and experience. PREFERRED QUALIFICATIONS What Will Put You Ahead? * Proficiency with Microsoft office Word, Excel, Outlook. * Prior drug testing knowledge is preferred. * Federal DOT drug testing regulation knowledge is preferred. * Ability to understand and explain general collection, laboratory, and medical review procedures is preferred. * Four-year degree from an accredited college or university is strongly preferred ABOUT Company Company is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries. Connect with us at company's website on LinkedIn at company's website on Facebook at company's website and on Twitter @AbbottNews and @AbbottGlobal. AN EQUAL OPPORTUNITY EMPLOYER, ABBOTT WELCOMES AND ENCOURAGES DIVERSITY IN OUR WORKFORCE. We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to .Employer's Job# REQ19110205Please visit job U

Missouri State Job Bank


Kansas City, MO
64106 USA