Summary / DescriptionWe are currently seeking a motivated, career and customer oriented Call Center Engineer - Junior to join our team to begin an exciting and challenging career with Company Federal Systems.Duties: Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request. Provides detailed level answers on Windows and Office applications and provides escalation and routing for complex issues and requests. Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team. Researches customer concerns and find appropriate resolutions. Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.RequirementsExperience: Must have a minimum of 2 years of experience supporting an IT service desk. Must possess a High School Diploma. HDI Customer Service Representative Certification required within six 6 months of employment.About UnisysDo you have what it takes to be mission critical?Your skills and experience could be mission critical for our Company team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers. As a member of our diverse team, youll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal governments critical systems.Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.Company is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Company has more than 23,000 employees serving clients around the world.Company offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Company visit us at company's websiteUnisys is an Equal Opportunity Employer Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity#FED#img height=1 width=1 border=0 src= company's website /Employer's Job# 73744877Please visit job URL for more information about this opening and to view EOE statement.