DESCRIPTION GENERAL PURPOSE OF THE JOB: The Bi-Lingual Loss Prevention Analyst/Customer Service Specialist will serve as the primary contact for deposits under review for possible fraudulent activity with Access Secure Deposits. They are genuinely excited to help customers resolve any potential issues. They are confident at troubleshooting and investigating if they do not have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Facilitate outbound and inbound phone calls for review deposits that have met the rules for possible fraudulent activity. * Meet established key performance/service level and reviews per hour goals. * Provide and ask customers/officers required information for verification of credit card information for deposits under review. * Complete other duties as assigned by Loss Prevention Supervisor. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.MINIMUM REQUIREMENTS EDUCATION AND/OR EXPERIENCE High school diploma or general education degree GED; or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY: Ability to apply common sense and understanding to carry out detailed but uninvolved written or oral instructions. OTHER QUALIFICATIONS: * Professional, upbeat telephone voice. * Effective verbal and written communication skills. * Excellent organizational skills. * Front-line problem solving ability with a sense of urgency. * Ability to type 30 wpm. * Customer Service, call center, or telephone experience preferred. * Knowledge of basic PC, Microsoft Office Programs. * Must pass drug screening test, background check, and have satisfactory credit check. * Must be able to achieve adherence to company s remote analyst policies. PHYSICAL DEMANDS: While performing the duties of this job, the employee will often be required to stand, walk, sit, use hands, talk, and hear. The employee will occasionally be required to reach, climb, balance, stoop, kneel, crouch, or crawl. The employee will occasionally be required to lift up to 10 pounds. Employee will need close vision. WORK ENVIRONMENT: While performing the duties of this job, the employee will occasionally be exposed to moderate noise levels examples: business office with computers and printers, light traffic. Employee may occasionally work near moving mechanical parts. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #KFGEmployer's Job# 21961Please visit job URL for more information about this opening and to view EOE statement.