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Intake Coordinator

Miramont Behavioral Health Middleton, WI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

POSITION SUMMARY

Upon completion of orientation and under general supervision, the Intake Coordinator is responsible for answering and appropriately managing incoming telephone calls; scheduling patient assessments/appointments, creating and updating patient pre-registrations including verification of benefits or setting up financial counseling, setting certain expectations for patients regarding their services, and responding to customers’ informational needs.  The Intake Coordinator is also cross-trained and utilized in the role of Receptionist and assumes responsibilities associated with patient discharge/checkout function. Works closely with business office, nursing and clinical staff as well as external parties to ensure the timely admission of patients.

Education / Licensure:

Candidate will possess a High School Diploma or Equivalent.  A Bachelors degree in Human Services or a related field required..  A minimum of two years in a psychiatric or mental health setting desirable. Need to have a general knowledge of patient accounting which includes billing and reimbursement requirements. Must have a valid driver’s license for the state of the facility.

Skills:

1) Comprehensive understanding of the behavioral healthcare industry and experience in clinical interviewing, family dynamics, treatment modalities and planning and admission requirements using the established hospital criteria. 2)  Thorough knowledge of The Joint Commission, CMS, third party payors, managed care organizations and state and federal regulatory standards/requirements.   3) Ability to communicate professionally and effectively, orally, in person, and in writing, with multidisciplinary team members, managed care organizations and business office, providing needed information in a logical, concise manner using technical language that accurately describes patient’s condition and need for hospitalization.  4) Ability to organize and prioritize workload to meet deadlines, orchestrate a myriad of activities and to manage multiple priorities within complex and changing systems; 5) Able to self-regulate and facilitate helpful management dynamics during stressful situations. 

Additional Requirements: 

Timely renew and maintain cardiopulmonary resuscitation for healthcare professionals certification, professional skills verification and psychiatric crisis management certification. Must have reliable transportation and be able to retain automobile liability insurance at the minimum level required by state law.   

Must have thorough knowledge of how to access local resources, state of facility commitment laws and the state of facility Mental Health Code.

Miramont Behavioral Health

Address

Middleton, WI
53562 USA

Industry

Healthcare

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