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Sr. Customer Service Support Representative (Remote)

MiraMed Global Services Remote, OR
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Summary of Position:

The Sr. Customer Support Representative works in a customer service oriented environment and responsibilities include configuration, connectivity, patching and troubleshooting end user software and peripherals. This position works closely with all the following technologies: Anesthesia Touch, Pharmacy Touch, Touch Connect, and any other software developed as part of Plexus Technology Group.

Job Duties:

  • Track, route and monitor open tickets to ensure that issues are assigned correctly and worked on in a timely manner
  • Work within a team environment and escalate unresolved issues to appropriate functional areas
  • Communicate with end users, keeping them informed of support progress and notifying them when their issue has been resolved
  • Collaborate with operational teams to support software and patch deployment, documentation, and monitoring
  • Support and troubleshoot Anesthesia Touch, Pharmacy Touch, Touch Connect, and any other software as part of Plexus Technology Group.
  • Work with various types of end users; physicians, IT staff and vendors
  • Participate in after-hours support call rotation; support after-hours emergencies
  • Occasional travel to client locations
  • Perform other job related duties or special projects as assigned.

Qualifications:

  • Bachelors Degree preferred
  • 1-2 years Healthcare experience required
  • 1-2 years information technology and systems knowledge required
  • Excellent oral and written communication skills
  • Team player willing to assist where ever necessary
  • Detail oriented
  • Disciplined to follow support through to completion
  • Ability to handle confidential information
  • Accountability- manage assignments with limited supervision

MiraMed Global Services

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