Retail Store Manager

Job Summary

Directly supervises and coordinates activities of retail sales workers in an establishment or department.

General Accountabilities

Resolves customer complaints regarding sales and service.

• Monitors customer preferences to determine focus of sales efforts.
• Directs and coordinates activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
• Reviews operational records and reports to project sales and determine profitability.
• Directs, coordinates, and reviews activities in sales and service accounting and record keeping, and in receiving and shipping operations.
• Advises dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
• Prepares budgets and approve budget expenditures.
• Represents company at trade association meetings to promote products.
• Plans and directs staffing, training, and performance evaluations to develop and control sales and service programs.
• Advises customers on types of and purchase needs.
• Directs clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
• Direct foreign sales and service outlets of an organization, as directed.
• Assesses marketing potential of new and existing store locations, considering statistics and expenditures.
• *The company reserves the right to add or change duties at any time.

Job Qualifications

• Education: Associate's degree
• Experience: 3-5 years of related experiences

Skills

• Excellent verbal and written communication
• Service orientation
• Coordination
• Active listening
• Monitoring
• Management of personnel resources