The Program Coordinator will assist in the operation of the Population Health Program. This position will work with and supervise Care Extenders in the program. This individual will demonstrate professionalism and assist in improving the professional environment in the field and will ensure the creation and maintenance of a positive corporate culture, bridging any and all gaps with both corporate and member stakeholders. This individual must be trustworthy, have a flexible schedule, excellent organizational skills with strong attention to detail, and be a team player.
Essential Duties and Responsibilities:
This individual is responsible to meet all contractual requirements established by Mindoula and the client.
Outreach and Engagement:
- Initial outreach and engagement to a cohort of members.
- Continuous outreach and engagement on a regular basis (as contracted).
- Develops and coordinates community resources with emphasis on medical, behavioral, violence prevention, and social services.
- Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within their plan, formulating, and performing crisis intervention that ensures the safety of members, as necessary.
- Assess the options for care including the use of benefits and community resources to develop and update the care plan.
- Guide members in the development of skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk.
- Encourage members to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships.
- Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources.
- Schedule or facilitate appointments and follow-up services and schedule appointments to conduct assessments or face to face visits in the community as needed.
- Monitor, evaluate, and record members’ progress according to measurable goals described in members’ plans.
- Acts as a liaison and member advocate between the member/family, physician, and facilities/agencies.
- Contact members to remind them about upcoming appointments and/or missed appointments.
- Interacts continuously with member, family, physician(s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources.
- Requests consultation and diagnostic reports from network specialists.
- Reports critical incidents and information regarding the quality of care issues.
Reporting and Documentation:
- Prepare and maintain all required records, reports, paperwork, and members’ diagnostic records, maintaining the confidentiality of members at all times
- Develop and implement modifications to members’ plan based on clinical experience and knowledge and in response to changes in members’ status, as requested and no less than once every three months
- Use clear and accurate communication skills (both verbal and written) to facilitate communication with the members, members’ family/caregivers, with staff, and treatment team; produce high-quality documentation that enables the member to receive the best treatment possible
- Maintains accurate records of case management activities in the Mindoula Admin System
- Accurately complete all case notes in a professional, timely manner
Education & Work Experience:
- Bachelor’s Degree in counseling profession required. Master’s Degree preferred.
- Knowledge of Local Resources, Pregnancy Health, Social Determinants of Health, Mental Health, Substance Abuse Disorders, Violence, and social issues.
- Excellent computer skills and experience with Google Suite software (Google Sheets) and Microsoft Office software (Excel).
- Strong data reporting skills
- Must be detail-oriented and able to multitask.
- Excellent oral and written communication skills.
- Must be able to work in a fast-paced environment and have a strong sense of urgency.
We launched Mindoula because each of us has had personal experience with mental illness, either directly or through a loved one. We realized that the behavioral health system was broken and decided to take it upon ourselves to fix it by focusing on the people we serve, not their diagnoses or symptom sets. Each of us, and everyone we serve, is a person first, and a set of challenges second.
We address the full range of behavioral health challenges. We deploy tech-enabled teams of case managers, care managers, community health workers, peer support specialists, and psychiatrists to provide 24/7 support to even the most complex and underserved behavioral health populations. Our member engagement and predictive analytics technology platform has made the company a market leader in hospital re-admissions reduction, collaborative care, care coordination for the seriously mentally ill, and measurement-based psychiatry.
Mindoula Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), marital status, sexual orientation, gender identity, credit history, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.