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Member Choice Center Specialist

Mindlance Fairfield, OH
  • Posted: over a month ago

Handle incoming calls from members, physicians and clients. Effectively educate on pharmacy benefit initiatives in order to maximize customer satisfaction and promote member choice. Facilitate the transition of requested medications to mail order. Assist members in understanding and maximizing the use of their pharmacy distribution program. Use computerized systems to gather information and respond to questions. Document issues & resolutions in multiple databases. Escalate issues as necessary.
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