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HR Generalist

Mindlance Phoenix, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Resumes must contain – if the positions are perm or contract and the reason’s why the candidate left – this position has to potential of going direct and replacing the current manager when she retires. Candidates must have a BS degree – Certifications are a plus – Candidates must be client facing – lots of interfacing with internal staff. Candidates must come from a call center HR environment. Candidates will be dealing with employee relations, working with legal, policy and procedures, hiring/terming of employees, performance management. Candidates must be detailed orientated. 5+ years exp

What does a great Sr. Consultant, HR do? Your role is essential to building the connective foundation to support and manage the day-to-day operations at the Phoenix Contact Center supporting 350+ associates.
· Perform broad professional human resources activities to support policies and programs including on-boarding, orientation, compensation planning, job evaluation, job descriptions, performance & talent management, employee relations and engagement.
· Provide day-to-day performance management guidance to business leaders within their functional group (e.g., coaching, counseling, career development, disciplinary actions).
· Manage and resolve complicated employee relations issues. Conducts effective, thorough and objective investigations and coaches/guides management to successful outcomes.
· Collaborate with cross-functional partners (Recruiting, Compensation, Talent Management, HR Compliance and Employee Relations) to develop solutions that address organizational needs with a focus on effective and efficient delivery and execution.
· Work closely with management and employees to improve work relationships, build morale, increase engagement and retention
· Work with Operational Leaders and Legal to determine reasonable accommodations for the employee based population.
· Conduct focus groups on attrition, engagement and onboarding experience. Analyze data and make recommendations to leadership staff and drive to execution.
· Analyzes trends, metrics and all relevant data in partnership with the Operations Team to develop people-centric solutions, programs and policies to take the business function to the next level.
· Understand business goals, objectives and priorities, and identify how HR can support and help drive the business.
· Work on assigned projects from the supporting Line of Business and HR Corporate functions.



Basic Qualifications for Consideration: Bachelor’s degree in Human Resources or related field required.
· Bachelor’s Degree in Human Resources or related field.

· 4-7 years progressive HR experience preferably in a Contact Center environment.

· Knowledge of HR practices including employment, compensation, performance management, learning and development, employment law, employee relations and HR metrics.

· Solid results orientation with a focus on quality.

· Strong interpersonal skills with demonstrated ability to partner and build relationships with leaders and associates.

· Experienced project management and time management skills.

· Strong analytical, problem solving and decision making skills.

· High professional standards; strong customer service mentality; can be trusted to maintain confidentiality; positive, “can-do” attitude.

· Decisive and works well under pressure, particularly when faced with unexpected occurrences.

· Excellent written, verbal and presentation skills.

· Proficient in Microsoft Office (PowerPoint, Word, Excel, Outlook).

· Working knowledge of HR systems (preferably Workday).


Preferred Skills, Experience, and Education: Certifications

· SPHR or PHR certification