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eCommerce Customer Experience Specialist

Mindlance Cupertino, CA
  • Expired: 21 days ago. Applications are no longer accepted.
Duties:

Responsible for the coordination/set-up and proofing of select categories on the internet site.
Proof and edit product and collection pages, verify copy accuracy, crop images and ensures that all content meets our formatting rules, copy guidelines and makes for an optimal shopping experience.
Serves as liaison between the merchants and IT.
Utilize the mainframe to identify needed assets for each launch and communicate to outside vendors as needed.
Fix errors on the live site and make mid-window updates based on business needs.
Visit competitor websites to generate ideas and improvements.
Reports to Manager, Internet Marketing Operations.
Experience with internet site production with keen understanding of what is involved with changing content on the web.

Skills:
2 - 5 years of experience.

Education:

Bachelor's Degree or equivalent work experience preferred.

Languages: Japanese Read Write Speak

Must be able to read and write Japanese. Experience with Amazon Japan a huge plus. Experienced in working with large amount of info on a spreadsheet Experience working with KPIs, conversion rates, and high amounts of traffic.