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Customer Service Representative

Mindlance Plano, TX
  • Expired: 19 days ago. Applications are no longer accepted.
*FACE to FACE interviews are MANDATORY*
Receives requests by mail, telephone, or in person regarding insurance claims/policies.
Responds to inquiries from policy holders, providers and/or others for information and assistance.
Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
Mails or routes claim forms and supporting documentation to various units for final processing.
Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
May seek assistance with complex customer services issues.
*Perfect Attendance is a must during the training class*

Excellent interpersonal skills
Ability to understand and interpret policy provisions.
Flexibility
Ability to multitask
Ability to speak spanish is a plus