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IT Engineer I

MindBody Online San Francisco, CA
  • Expired: 2 days ago. Applications are no longer accepted.

The IT Engineer I performs a broad range of activities including effective provisioning, installation, configuration, administration, and maintenance of all technology systems and may act as a project lead for the implementation of new technology initiatives. Additionally, this role acts as Tier II support for key technologies in use within the environment. A high degree of collaboration with a variety of other teams is required to provide right level of agility within a defined delivery process. This person shall be energetic, customer service oriented, and technically talented to provide support in a 24x7x365 dynamic and fast-paced environment.

  • 1-2 years’ experience working in an IT position is required
  • Bachelor’s degree in a computer or technical related field is required
  • Experience managing and configuring Microsoft Active Directory environments and supporting Microsoft applications such as IIS, SQL, Exchange, and SharePoint required
  • Experience as an administrator or technician in a mission-critical technology environment required.
  • Experience managing multiple simultaneous complex technical projects required
  • Experience with Palo Alto Networks firewalls, F5 load balancers, Cisco UCS, and/or NetApp SANs highly preferred
  • Experience managing and configuring Linux environments and supporting applications such as Apache and MySQL preferred
  • Knowledge of systems management tools, such as, but not limited to, Microsoft SCCM and VMWare VSphere
  • Knowledge of storage technologies using iSCSI, FC, or NFS
  • Troubleshooting and critical thinking skills to solve for issues in highly complex environments
  • Perform under pressure within a time sensitive environment while managing multiple tasks simultaneously
  • Creative problem-solving skills with strong quantitative, analytical, and conceptual thinking skills
  • Excellent communication (both oral and written), documentation, and interpersonal skills

  • Performs advisory system administration duties including resource provisioning and management, script creation and maintenance, advanced system diagnostics, and other activities to ensure optimal health and performance of all systems.
  • Develops, improves and promotes standard systems designs, implementation procedures, and operational best practices to provide continuity for existing systems while forecasting a highly scalable redundant architecture.
  • Researches and recommends innovative, and where possible, automated approaches for system administration tasks.Identifies approaches that utilize resources (people, process, and technology) in the most efficient manner.
  • Acts as a Tier I point of escalation for the monitoring and managing of all systems and services, taking steps to improve performance, reliability or uptime as directed and per established policies and procedures.
  • Produces actionable operational documentation, including Visio diagrams, detailed descriptions of the environment, and comprehensive instructions to outline the steps required to perform tasks to build and configure systems.
  • Conducts research and makes recommendations on products, services, protocols, and standards in support of systems procurement and development efforts.
  • Participates in operational health reviews, service monitoring and notification discussions, service portfolio reviews, and ongoing process improvement assignments as needed.
  • Provides excellent customer service to internal clients and communicates effectively with management, team leaders, and other team members within the department.
  • All other duties as assigned

    MindBody Online

    Why Work Here?

    At MINDBODY people care about each other, we have incredible perks, and we go out of our way to make everyone feel welcome!

    Join us in connecting the world to wellness! MINDBODY emerged from the simple idea that small business owners deserve the time to focus on what matters most: their customers. Our software has transformed that vision into the world's leading wellness services marketplace, linking hundreds of thousands of passionate health, wellness, and beauty professionals to the millions of clients they serve.


    San Francisco, CA