This is a professional position that is responsible for the care and treatment of mentally ill adults. The Case Manager will develop and implement the treatment plan, which will include the necessary follow-up, case management and intervention as required.
This position reports to an ACT Clinical Coordinator. This position has no direct reports.
Essential Job Functions:
1. Develop a treatment relationship with consumer and formulate treatment plans on his/her caseload that will detail treatment to be provided.
2. Provide psycho-social rehabilitation, symptom monitoring & management and supportive counseling to consumers on caseload and participate in “team case management”.
3. Monitor client’s psychiatric medication regime and compliance as directed by the physician.
4. Provide crisis intervention and supportive counseling to consumers who are in crisis.
5. Responsible for maintaining treatment oriented environment (under supervision of program supervisor) and assure consistency in carrying out treatment objectives.
6. Coordinate utilization of various community resources, day programs and outside health care providers.
7. Assists clients in financial planning and development of income resources.
8. Coordinate consumer access to all entitlement programs and will act as protective payee for consumer’s Social Security benefits when appropriate.
9. Provide treatment related education and liaison with client’s family.
10. Assist client in securing adequate housing and prompting and training for skills necessary to keep housing.
11. Responsible for coordinating the efforts of all professionals and paraprofessionals involved with each client.
12. Responsible for formulation of appropriate discharge plan with assistance of client and program supervisor.
13. Responsible for accurate documentation and maintaining case file as required by agency policy, government regulations and applicable local, state and federal codes.
14. Responsible for meeting department designated monthly billing quotas, EHR note entry within 72 hours and biannual treatment plans.
15. Responsible for being an active team member and providing coverage for other staff members as necessary.
16. Attends and participates in staff meetings, in-service training seminars and conferences as required.
17. Responsible for adhering to agency policies and procedures while carrying out daily responsibilities.
18. Other job-related duties as may be necessary to carry out the responsibilities of the position.
19. Providing client coverage for other staff members as assigned.
20. Providing one-on-one client coverage as assigned by supervisors and/or psychiatry team.
21. Attendance at community based meetings as assigned including, but not limited to, MC3 Change Agent meetings
22. Works in partnership with the quality department to develop appropriate measures in support of program outcomes.
23. Participates in department quality planning activities, (e.g. continuous improvement, Logic models, performance metrics, etc.,)
Required Technical Skills, Experience, Education, and Credentials:
1. Bachelor's Degree is required in the field of Social Work, Counseling, or related Human Services Field
2. Minimum of 1,000 hours of post graduate experience working with adults with severe and persistent mental illness is required.
3. Must be familiar with Microsoft Word and Excel.
4. Professional workplace appearance and conduct; friendliness and courtesy to clients, coworkers and vendors.
5. Effectively communicates and develops good working relationships with co-workers.
6. Must possess good communication, listening, writing and organizational skills.
7. Must be able to assist clients with activities of daily living, such as shopping, cleaning and cooking.
8. Ability to communicate clearly and concisely in English and Spanish, both orally and in writing is desirable.
9. Knowledge of with Milwaukee County TCM, CCS and/or ACT/CSP Case Management.
10. Experience with individuals with dual-diagnoses is preferred.
11. Experience with motivational interviewing is preferred.
12. Certification as a functional screener is preferred
13. Motor vehicle record acceptable to program and/ or contractual requirements.
14. A valid Wisconsin driver's license, and automobile insurance with minimum limits of $50,000/$100,000 bodily injury and $10,000 property damage”.
15. Access to a personal vehicle.
The competencies listed below identify the skills, behaviors and values that an employee must possess in order to be successful in this position.
1. Self-Management: Effectively manages one’s own time, priorities, and resources to achieve goals.
2. Providing Consultation: Partners with clients to identify and resolve complex or sensitive issues.
3. Customer Focus: Builds and maintains customer satisfaction with the products and services offered by the organization.
4. Gaining Voluntary Compliance: Convinces others to follow recommendations and advice to bring them into compliance with regulations, standards, or policies
Work Environment and Physical Requirements
The work environment and physical demands described here are representative of those that an employee may experience or must do to successfully perform the essential functions of the job:
1. This position must be effective at communicating complex ideas in both writing and verbally.
2. This position is responsible for the supervision and safety of consumers in both normal program settings as well as a variety of settings in the community. As such, this position must be able to observe consumer activities, detect areas of danger, distinguish when consumers who are non-communicative are in need of personal cares, and converse clearly with consumers and other people in the community on a frequent basis.
3. Ability to perform well in a fast paced work environment.
4. On occasion must be able to push/pull/lift/move objects weighting at least 50 pounds.
5. This position may work in a variety of indoor and outdoor work environments which may include, various outdoor weather conditions, loud noises, and fluctuating temperatures and the occasional use of stairs.
6. Hours of work will generally be from 8:00 a.m. to 4:30 p.m. and average at least 40 hours a week.
7. This position requires participation in reoccurring ‘on-call’ duties and flexibility in daily work schedule to adequately meet program needs, which may include evenings or weekends.
This would include other positions a person that has successfully mastered this role could potentially move into and/or other responsibilities this role could eventually take on:
1. This position could transfer to a similarly skilled position in a different department.
2. This position could promote to a ACT Case Manager II.
3. This position could promote into the roll of a Clinical Coordinator..
4. This position could, with experience, promote into an Assistant Program Management position.
Milwaukee Center for Independence