Customer Service Rep

Miller Brother Staffing is recruiting for a Customer Service Rep for our clients part department in Burgettstown, PA!

Shift: 1st

Salary: Up to $50,000 + possible commission or bonus

ESSENTIAL DUTIES ANDRESPONSIBILITIES

• Daily interaction via phone calls and e-mails, providing support in quoting required part requests from dealers and at times end user / direct sale customers.
• Access requests, determine needs and provide written quotes via e-mail.
• Interacting with plant personnel to streamline order process to turn around required parts.
• Interacting with outside sales men to determine best interest of customer; to quote new door due to age, pricing of required parts.
• Complete the order process in a timely and precise manner to meet the needs of the customer and maintain accuracy standards.
• Interacting with Field Service personnel for quoting of non-warranty items.
• Key person in working with developing required tools to streamline quoting processes. Updates to parts pricing, drawings, quote templates and procedures.
• Responsible for tracking monthly sales and achieving yearly plan number(s)
• Assist in Dealer in-house training sessions.

KNOWLEDGE, SKILLS, ABILITIES REQUIRED & EXPERIENCE

• Strong computer skills: EXCEL, Power Point, Outlook etc.
• Experience in SAP & Sales Force a plus.
• Strong customer service/communication skills a requirement.
• Excellent written & verbal communication skills
• Common sense & strong critical thinking skills
• Good organization skills
• Committed to continuous improvements
• Experience in a manufacturing company's parts department a plus
• Experience with customer service, ability to multi-task, prioritize workload/detail orientated a plus