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Customer Service Rep

Miller Brothers Staffing
Burgettstown, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Miller Brother Staffing is recruiting for a Customer Service Rep for our clients part department in Burgettstown, PA!

Shift: 1st

Salary: Up to $50,000 + possible commission or bonus

ESSENTIAL DUTIES ANDRESPONSIBILITIES

  • Daily interaction via phone calls and e-mails, providing support in quoting required part requests from dealers and at times end user / direct sale customers.
  • Access requests, determine needs and provide written quotes via e-mail.
  • Interacting with plant personnel to streamline order process to turn around required parts.
  • Interacting with outside sales men to determine best interest of customer; to quote new door due to age, pricing of required parts.
  • Complete the order process in a timely and precise manner to meet the needs of the customer and maintain accuracy standards.
  • Interacting with Field Service personnel for quoting of non-warranty items.
  • Key person in working with developing required tools to streamline quoting processes. Updates to parts pricing, drawings, quote templates and procedures.
  • Responsible for tracking monthly sales and achieving yearly plan number(s)
  • Assist in Dealer in-house training sessions.

KNOWLEDGE, SKILLS, ABILITIES REQUIRED & EXPERIENCE

  • Strong computer skills: EXCEL, Power Point, Outlook etc.
  • Experience in SAP & Sales Force a plus.
  • Strong customer service/communication skills a requirement.
  • Excellent written & verbal communication skills
  • Common sense & strong critical thinking skills
  • Good organization skills
  • Committed to continuous improvements
  • Experience in a manufacturing company's parts department a plus
  • Experience with customer service, ability to multi-task, prioritize workload/detail orientated a plus

Miller Brothers Staffing

Address

Burgettstown, PA
USA

Industry

Business

View all jobs at Miller Brothers Staffing