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Customer Service Representative

Miller Brother Staffing New Oxford, PA
  • Expired: over a month ago. Applications are no longer accepted.

3 most important things client needs this person to have – Customer service experience, good communication skills and ability to work independently

Job Description/Duties

Job Objective: Confer with customers by telephone or in person to provide information about products, take and enter orders, cancel accounts, or obtain details of complaints in a prompt and friendly manner.

Essential Functions

  • Confer with customers by telephone or in person to provide information about products, take and enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for products requested and obtain credit card and authorization or communicate check totals to the customer.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers’ service or billing complaints by performing activities such as issuing RMA’s, refunding money, or instructing accounting to adjust bills.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • React to change productively and handle other essential tasks as assigned.

Competencies

  • Pleasant phone demeanor
  • Excellent verbal and written communication skills
  • High attention to detail
  • Excellent customer service skills
  • Knowledge of ERP systems and Microsoft Office
  • General office and typing skills
  • Organization and time management skills

Required Education and Experience

  • High School Diploma
  • Customer service experience

Miller Brother Staffing

Why Work Here?

Our client offers their associates the opportunity to grow personally and professionally

Miller Brother Staffing Solutions is located in nine different locations in Pennsylvania and Ohio. Established in 2010, MBS Solutions is a well established Professional Staffing Firm that works with temp, temp to hire, and direct hire positions. MBS Solutions has a team of dedicated recruiters that will find the perfect match for both company and employee. If you're interested in hearing more apply today.

Address

305 Commerce Street P.O. Box 369, New Oxford, PA, US
New Oxford, PA
17350 USA

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