Position : Technical Customer Advocacy Specialist II
Location : San Diego, CA
Duration : 5 Months Contract
Total Hours/week : 40.00
Customer Advocacy - Technical is responsible for managing the technical related customer experiences for our products and services. This role will be supporting complaint handling for the Infusion Pump and Monitoring products.
What is expected of you for success in your role:
• Demonstrates working knowledge of the product line and how products are used and serviced
• Demonstrates working knowledge of basic electronics and mechanics
• Demonstrates working knowledge of medical device regulations
• Assessment of risk for situation under investigation
• Conducts tests as instructed by others and often participates in the creation of the test methods
• Follows written procedures and accepted flow charts to determine the significance of each complaint received
• Escalates complaints as defined by the Quality system
• Documents customer feedback and initial assessment information without adding opinion
• Forwards information to appropriate people as defined in written procedures including complaint assessment based on formal flow charts and product knowledge
• Writes or reviews technical customer closure letters prior to closing complaint files for most issues
• BA or BS required, Engineering or Technical discipline preferred
• 0 -2 years’ experience in Quality, Regulatory, or Operations
• Knowledge of FDA regulations, trends for medical devices
• Knowledge of ISO standards, manufacturing, federal regulations
• Experience with SAP and Track wise preferred
We provide man power in different job categories like admin, clerical, accounting, financial, light industrial, heavy industrial, engineering, professional and health care.
Why Work Here?We at Millenniumsoft staffing vertical serves our clients with contingent workforce, recruitment staffing, payroll staffing, contract to hire, temporary hire and direct hire as service. We provide man power in different job categories like admin, clerical, accounting, financial, light industrial, heavy industrial, engineering, professional and health care.
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