Virtual Inbound Call Center Representative - Patient Connection Center-In Office

In Office Virtual Inbound Call Center Representative

Port Charlotte, FL

Millennium Physician Group is seeking to hire a full-time / Virtual Inbound Representative In Office to join our Patient Connection Team.

The Virtual Inbound Representative plays a crucial role as they are the liaison between our patients and medical practices within the Millennium Physician Group family. They are the first point of contact via telephone with the patient. The successful call center candidate will be driven and demonstrate strong customer service skills through effective handling of incoming calls. S/he will have strong typing and computer skills and ability to schedule patient appointments, provide accurate information, and solve complaints and inquiries; always keeping customer satisfaction at the core of every contact.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• The virtual call center representative manages large amounts of inbound calls daily through delivery of exceptional customer service and support.

• Builds customer trust through empathetic personalized conversations.
• Takes ownership by identifying patient needs, resolves problems by clarifying issues, researching and exploring answers and alternative resolutions and implementing best solutions.
• Implements protocol to take appropriate steps in an urgent call situation.
• Completes and processes records to ensure all pertinent data is entered into the Athena (medical) system in an accurate and thorough manner.

• Meets performance metrics, goals, and outcomes in a fast paced, high performing team based setting.
• Maintains a high level of responsibility and accountability to being punctual and adhering to an assigned schedule.
• Works closely with partner teams to keep up to date on process changes, partners for quick resolution of cross-functional issues, and consults to improve processes.
• Works under supervision of call center manager who provides regular feedback and on- going development.

Knowledge, Skills, and Abilities:

• Proven ability to communicate effectively both verbally and in writing
• Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure
• Must be an independent, motivated worker, and an innovative self-starter
• Must be confident and flexible
• Microsoft Office proficiency a plus
• Strong ability to multitask in a high call volume setting
• Ability to talk and type at least 35 words per minute

Education and/or Experience

High school diploma or general education degree (GED); or 1+ years of customer service/call center experience; or equivalent combination of education and experience. 1+ years of customer service experience (preferred within a call center or healthcare field)

This position earns competitive compensation plus a full benefits package including 401(k) with match and 3 weeks of PTO! We also offer opportunities for growth, as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.

Please review the full job description for more details about this exciting opportunity.

ABOUT MILLENNIUM PHYSICIAN GROUP

Formed in 2008, Millennium Physician Group has grown into one of the largest comprehensive primary care practices with more than 400 health care providers located throughout Florida. With corporate headquarters in Fort Myers, Florida, Millennium Physician Group consists of primary care offices, Imaging Centers, Lab Services, Physical Therapy and Wellness Programs. We also have a number of administrative departments supporting our medical offices, such as Quality Assurance, ACO, Business Services, Coding ACO, IT, Human Resources and more.

If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice.

Millennium's core values summarize how we treat others, patients, and fellow community members. Millennium CARES for every patient, every time.

Millennium Physician Group is proud to be an Equal Opportunity Employer and a Drug Free Workplace. Additionally, Millennium is proud to join the nearly 3,000 health system and physician groups who have gone completely Tobacco Free.

If you are ready to join our organization, please click on the link to apply today. We look forward to meeting you!