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Affordable Housing Leasing Consultant - Bankhead Towers

Millennia Housing Management
Birmingham, AL
  • Posted: over a month ago
  • Full-Time
Job Description

Bankhead Towers is seeking an Affordable Housing Leasing Agent for its 251 unit community located in Birmingham, AL.

The Affordable Housing Leasing Consultant reports to the Community Manager and shares responsibility for the overall operation and the day-to-day activities associated with the leasing office. The Affordable Housing Leasing Consultant will work to minimize vacancies, lease apartments, promote good working resident relations, assure program compliance, and perform office tasks as required.

The Affordable Housing Leasing Consultant will qualify new tenants, provide tours of the community, handle all details of move-outs and move-ins following inspection checklists, manage maintenance requests for timely completion, and ensure residents are provided with a clean, safe, and well-maintained community. Daily activities will include working collaboratively with your community team and key partners in Maintenance while ensuring all required aspects of apartment turnovers, leasing, compliance, and assisting in operating a stable, fiscal operation are covered and meeting all requirements.

If you are interested in working in a rewarding environment where your talents are appreciated, apply in confidence.

Key Responsibilities but not limited to:

  • Responsible for filling occupancy
  • Tracking all prospect leads
  • Maintain property waiting list per HUD requirements
  • Maintain files of leasing paperwork and input leasing data into computers accurately and in a timely fashion.
  • Process all applications for move-ins and re-certifications per the Section 42 guidelines.
  • Submit completed move-in files to Assistant Property Manager
  • Presenting properties and amenities in a positive light to prospective tenants
  • Complete all required paperwork and database documentation/entries
  • Assist with all activities related to leasing apartments.
  • Demonstrate excellent customer service and professionalism
  • Handle telephone calls, including retrieving messages and returning calls.
  • Greet, pre-qualify, demonstrate, and follow up with prospects
  • Successfully overcome objections and practice closing techniques
  • Conduct move-in orientation, move-in inspection, execute all documents, verify the utility accounts have been transferred into the resident's name, and collect all monies due before releasing the keys to a new resident.
  • Assist with the process of re-certification in accordance with the Section 42 Guidelines, policies, and procedures.
  • Handle and accurately complete all paperwork and reports associated with leasing activities.
  • Notify the Community Manager of all conditions that are unsafe or are areas of concern.
  • Follow the Fair Housing Act at all times.
  • Maintain positive resident relations by responding to residents in a friendly, professional, and timely manner.
  • Place a strong emphasis on customer service in every action on the job.
  • Assist Community Manager in other duties as deemed necessary by property circumstances or situations.

Education & Experience

  • 1+ years prior apartment leasing management experience, preferably in affordable housing with Low-income Tax Credit and Fair Housing compliance knowledge or experience preferred.
  • Extensive sales experience
  • Excellent time management and multi-tasking skills.
  • Demonstrated strong customer service skills to interact with the team, residents, prospective residents, housing authority representatives, and visitors.
  • Strong organizational skills with practical decision-making abilities.
  • Strong MS Office skills (Word, Excel) for effective written communications and maintaining accurate records.
  • Knowledge of accounting for collecting/tracking rents and posting to appropriate records.
  • Minimum High School degree or GED equivalent preferred


Respectful: Shows respect through self-awareness, reflects on his/her own words and actions to adapt, grow, and succeed. Embraces differences while recognizing what brings us together. Maintains high levels of confidentiality.

Collaborator: Strengthens relationships with residents, owners, customers, and employees, relying on secure communication and a deep understanding of the values and needs of all those involved. Works with others to achieve common goals and objectives.

Service Orientation: Understands internal and external stakeholders' importance and anticipates their needs; strives towards loyalty and lasting relationships. Maintains a positive attitude.

Performance: Works on the right things at the right time and, in doing so, stays aligned with our business essentials and priorities. Understands the business – carefully and critically analyzing financial data and metrics and weighing options and risks before making decisions. Remains open and flexible and adapts to new ways of maintaining our reputation as an industry leader.

Resilience: Responds to challenges with composure, optimism, and hardiness; perseveres and exhibits professional stress management strategies.

Work Intensity: Demonstrates a sufficient level of urgency in completing work efficiently.

Additional Qualifications:

  • Experience with Microsoft Office (Word, Excel, and PowerPoint).
  • Property Management, marketing, sales, or customer service experience required.
Grooming & Uniform
  • Must maintain a neat, clean, and well-groomed appearance.
Physical Demands

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands



Stand - C

Grasp – C

10 lbs or less - C

12 lbs or less - C

Walk – C

Reach Outward – C

11-20 lbs - C

13-25 lbs C

Manually Manipulate - C

Reach Above Shoulder - C

21-50 lbs – O

26-40 lbs - O

Sit - C

Speak - C

51-100 lbs - N

41-100 lbs - N

Climb O

Crawl - O

Over 100 lbs - N

Squat or Kneel O

Bend - O

Other Physical Requirements:

Vision - C

Work Environment

Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment. Due to travel, the incumbent is exposed to vehicles, planes, and other methods of transportation.

The Background Check Process

Your resume and application information, including employment history, educational history, and credentials/certifications, are subject to verification.

EOE/Disabled/Veterans Statement

We are an Equal Opportunity Employer. Each applicant for employment is considered solely on the basis of job qualifications, without regard to race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.


This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employee is expected to conduct all business following our Company Team Promises. Policies and procedures, employee handbook, and following Fair Housing laws(both federal and local), Americans with Disabilities Act, Fair Credit Reporting Act, OSHA, National Labor Relations Act, and all other laws of the multi-family industry.

Millennia Housing Management


Birmingham, AL
35203 USA


Real Estate

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