Grounds Maintenance Account Manager

JOB TITLE:     Maintenance Account Manager

                        Full-Time Hourly Employee, Vacation and Health Insurance Benefits

JOB DESCRIPTION:

• Position reports to Maintenance Department Manager
• Professionally represent Mill Brothers Landscape Group in all activities
• Understand and enforce Mill Brothers Landscape Group safety and operational policies
• Manage customer accounts for landscape maintenance and snow removal operations
• Work closely with customers, property managers, and developers to ensure customer satisfaction
• Inspect accounts regularly to identify and communicate concerns with customers and provide solutions
• Engage customers in upsale and property enhancement opportunities
• Generate property enhancement proposals and billings
• Utilize existing customer relationships, as well as prospect for additional landscape maintenance contract sales opportunities
• Schedule and coordinate the daily activities of your team of Irrigation Technicians
• Communicate with Production Manager matters relating to daily on-site operations

• This position requires occasional evening, night, and weekend availability for customer meetings and snow removal operations.
• Coordinate and participate in snow removal operations on your properties
• Other duties, as deemed necessary by Management, to meet Mill Brothers Landscape Group’s sales, production, and revenue goals

BASIC REQUIREMENTS:

• Strong verbal and written communications skills
• Proficient in Microsoft Word, Excel, and Outlook and ability to learn industry specific software
• Excellent customer service skills
• Positive attitude and a solutions-based approach when problems arise
• Ability to work in a fast-paced management environment
• Must be able to lift 50lbs regularly and 75lbs occasionally
• Must be able to occasionally work shifts of 12+ hours for snow removal
• Must have a valid driver’s license and be accepted to operate Company vehicles by Mill Brothers Landscape Group’s insurance carrier as a condition of employment

EXPERIENCE REQUIREMENTS:

• Customer service experience
• Ability and willingness to learn new skills and information
• Account management experience – preferred
• Sales experience – preferred
• 3-years industry experience or similar education – preferred

COMPENSATION:

• Compensation: $26.00-30.00 + enhancement sales commission
• Paid Vacation: 10 Days (prorated) per calendar year
• Benefits: 50% Company funded health insurance
• Dental, Vision, and Accident insurance are available
• Paid Holidays: Company recognized holidays (Christmas, New Year’s, Memorial Day, Labor Day, and Thanksgiving)
• Company Vehicle: For work-related activities during and outside of regular business hours