Auto req ID: 261030BR
Job Code: CustomerService CustomerService
Applicants must be one of the following: National Guard member, Reserves, transitioning service member, veteran, military spouse or caregiver to war wounded.
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Do you have a passion for sales and like having ownership of the customer experience? Are you searching for an outstanding opportunity with an established, reputable company and industry leader? One which offers a positive work environment, a great work/life balance and, on top of it all, one that financially rewards you for winning over and exceeding the expectations of your customers? If so, then consider a career as a Reservation Sales Representative with Enterprise Holdings!
Enterprise Holdings is the parent company of multi-billion dollar brands Enterprise Rent-A-Car, Alamo Rent-A-Car, and National Car Rental. We are looking to add outgoing, sales-minded experts, who can utilize effective selling techniques to turn customer calls into confirmed reservations, all while providing the highest level of service for which we're known! Our ideal representatives are able to successfully follow a sales strategy; they listen and communicate effectively with a wide range of callers; they don't hesitate to close the sale, and they input detailed information into the appropriate reservation system accurately and efficiently.
We work hard and reward hard work! We offer a competitive commission structure on top of our hourly pay of $12.85/hour for employees who meet monthly sales goals. What can you expect? The average representative in this role earns $250/month commission pay, with our top performing agents earning $800+/month!
Schedule Requirements: To best serve the needs of our customers, our Reservation Sales team is available until 10:00pm CST. Being able to work an assigned schedule that falls within our operating hours is required and expected. Schedule start times begin between 11am-1:30pm CST. They include working weekends and do not rotate week-to-week. All schedules are full-time and require working 40 hours a week. Once a scheduled is assigned it is not negotiable upon completion of training.
Sales Representatives must be able to handle 80-100 incoming calls per day and talk with potential customers across multiple states and time zones
Efficiently guide conversations and apply sales techniques to convert calls into reservations
Provide excellent customer service to customers
Maintain a courteous and pleasant demeanor while speaking with external and internal customers
Strive to exceed sales targets - take appropriate steps to meet monthly personal and department sales goals (based on bookings, revenue, etc.)
Provide timely and accurate information reflecting a customer-oriented image for the company
Seek to improve job performance through self-assessment, skill development, training and goal setting
Follow sales techniques to maximize revenue
Handle multiple tasks (i.e., talking with customers while accessing information in a computer)
Maintain, at a minimum, target levels of productivity and performance
Locate and interpret complex information from a number of databases
Adapt to the needs of individual callers
Accept repetitive work tasks performed in a confined work area
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned
Must currently live in the state of Michigan
Must currently live in Midland, MI, or the immediate surrounding area (applicants not in the surrounding area will not be considered)
One year sales experience in a performance/commission-based or metric-driven environment
Minimum of six months customer service experience
Call center experience preferred
Work-related experience working on a personal computer (PC), navigating through multiple computer systems and screens
Permanent residence with a defined working space that is clean, ventilated, quiet, and free of distractions
Ability to participate and complete mandatory training for 3 weeks M-F from 9-5:30pm CST
Ability to complete I-9 work authorization paperwork in person
Must be willing to work a full time schedule (40 hours/week), with start times between 11am-1:30pm Central Time Zone, including both weekend days (Saturday & Sunday)
Must be willing to accept a starting pay of $12.85/hour
Must be authorized to work in th