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Contact Center Supervisor

Milestone Technologies Chico, CA
  • Expired: March 22, 2019. Applications are no longer accepted.

A very tech savvy company based out of the Bay Area. Forward thinking in terms of contact center innovation and automation. Responsible for overseeing teams within the contact center environment. The contact center is a 24/7, 365 daily operation supporting client contacts across multiple channels.


  • Promotes a positive culture for all employees through energetic communication, friendly competition, and fun activities daily.
  • Directly manages a team of 10-20 agents in a tech support environment
  • Participates in regular weekly meetings with client and internal ops team
  • Consistently monitor agent calls/chats/emails
  • Conduct weekly one on one meetings with agents, which outline agent performance
  • Participate in all employee engagement events
  • Directly partner with Quality and Training teams to ensure team exceeds metrics and to assure client compliance
  • Hold agents accountable to all KPIs and internal policies including Employee Code of Conduct
  • Participate in the hiring and termination process

  • Have at least 2 years of contact center experience
  • Familiarity with a fast pace environment with the ability to multi-task effectively
  • Have knowledge of work force management tools and call center telephonies

Milestone Technologies

Address

Chico, CA
USA