Temporary Resource Specialist

Position Title: Temporary Resource Specialist
Status: Hourly position, regularly scheduled to work 40 hours week, Monday-Friday, 8am to 5pm.
Term: Temporary position slated to last through June 30, 2023.
Salary: $20.24/hour.
Benefits: Our benefits package includes 100% employer-paid premiums on employee only health, dental, and vision plans; 3-6% employer contributions to 401(k); FSAs, employer-paid life/AD&D/LTD insurance; generous PTO, EIB, and holiday benefits; EAP; tuition reimbursement program; professional and growth and development opportunities; inclusive bereavement leave; and free underground parking for eligible employees
Location: Remote work within Colorado, technology equipment provided when onboarded in our Denver office. MUST BE LOCATED WITHIN THE STATE OF COLORADO.
COVID-19 Vaccination: In order to protect the health and safety of our staff and the communities we serve, Mile High United Way requires employees, including some designated remote workers, to provide proof of their COVID-19 vaccination, or submit to weekly testing, or receive a medical or religious exemption.

How You'll Help
The primary function of a Resource Specialist is to administer the processes for strengthening and maintaining the 211 Database, by working closely with 211 agency partners to add and maintain programs via targeted outreach and vetting of existing records. The Resource Specialist will help to ensure an accurate and up-to-date listing of available resources across the state of Colorado.

Essential Responsibilities

• Updates and maintains the quality and accuracy of the 211 Database as defined by department standards
• Assesses gaps/needs of the database and assess programs that need/should be in the database
• Gathers information needed to produce concise, grammatically accurate, and informative written content through outbound calls, agency visits, email inquiries, etc.
• Is the point of contact for agencies that want to be included in the 211 Database, to include mailing/e-mailing/faxing the appropriate inclusion forms as well as the appropriate follow-up agency documentation
• Coordinates and delivers technical assistance and training for External Agency Partners on database updates and verification process
• Attends monthly external meetings, as assigned, to keep an updated record of changes
• Acts as an organization liaison at community fairs, meetings, and presentations within and outside of normal business hours

What You'll Need

• High School Diploma or GED required.

• 2 years of relevant experience preferred working in a Contact Center or Human Services related field providing Customer Service.
• Strong editing skills
• Attention to detail; ability to check each item or task carefully
• Ability to work independently with little supervision effectively using resources
• Demonstrated experience writing concise, logical, grammatically correct descriptions suitable for publication
• Demonstrated experience utilizing a data management system
• Ability to sit and operate a computer for long periods of time

Computer Skills: Demonstrated Experience working with Microsoft Office and Excel

Working Environment: Office hours are 8 a.m. to 5 p.m. Monday through Friday. Shift hours may vary by day of the week. The Resource Specialists are required to assist in crisis response activities, which may include working on weeknights and/or weekends per assigned shifts. Remote home-office environment.

Physical Activities: Operates a computer for extended periods of time.

Ready to apply? If you are on Mile High United Way's website, you can apply by completing the information in the "Apply Now" box. If you're on a job board, you can apply through the job board or by visiting the .

Due to the high volume of people who apply, we are not able to respond to specific inquiries regarding your application status.

This posting is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Mile High United Way is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

We will endeavor to make reasonable accommodations for otherwise qualified applicants who have disabilities which hinder their ability to complete the application process. Please contact us at 303-433-8383 to request accommodation in the application process.

We use e-Verify to verify the identity and employment eligibility of all persons hired to work.