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Customer Service Representative

Mike's Auto Body Shop
Hackettstown, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Mike's Auto Body is seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person. We are offering $18-20 per hour depending on experience. We also offer Full Medical and 401k!

Customer Service Representative Duties and Responsibilities

  • Listen, document, and help resolve conflicts with customers
  • Answer questions or handle complaints from customers
  • Field phone calls, emails, and chat requests
  • Provide information to customers about order status and product queries
  • Process customer orders/changes/returns according to established department policies and procedures
  • Work closely with the credit department to resolve disputed credit items

Customer Service Representative Requirements and Qualifications

  • High school diploma or equivalent
  • Customer service experience a plus
  • Experience with corporate phone systems or switchboard preferred
  • Flexible schedule
Company Description
Mike’s Auto Body – 3 generations, 80+ years
In 1939 Mike Cavitch Sr. had a dream to make his new business successful and provide exemplary service to customers. Mike’s Auto Body is a shining example of the American Dream come true. For more than 30 years Mike Sr. lived the dream and brought his son, Mike Cavitch Jr. into the business. When it was time to pass the torch to him in the 1970’s Mike Jr. proudly took it and carried on with everything he had learned from his father.

Fast forward another 20 or so years to 1992 and now we have the 3rd generation, Mike Cavitch III carrying the torch and dream forward. He has expanded the business by adding 24 Hour Towing, the Hackettstown location, and opening a full-service mechanical repair shop, Mike’s Canal Motors Sales & Service. It provides excellent repairs and fleet maintenance. Over 80 years later and still at the original location Mike and his team are dedicated to making his grandfather and father proud of the service they provide. As a matter of fact, they have customers who are 3rd generation! That level of trust speaks for itself.

Mike's Auto Body Shop

Why Work Here?
Great culture, fun atmosphere!!

Mike’s Auto Body – 3 generations, 80+ years In 1939 Mike Cavitch Sr. had a dream to make his new business successful and provide exemplary service to customers. Mike’s Auto Body is a shining example of the American Dream come true. For more than 30 years Mike Sr. lived the dream and brought his son, Mike Cavitch Jr. into the business. When it was time to pass the torch to him in the 1970’s Mike Jr. proudly took it and carried on with everything he had learned from his father. Fast forward another 20 or so years to 1992 and now we have the 3rd generation, Mike Cavitch III carrying the torch and dream forward. He has expanded the business by adding 24 Hour Towing, the Hackettstown location, and opening a full-service mechanical repair shop, Mike’s Canal Motors Sales & Service. It provides excellent repairs and fleet maintenance. Over 80 years later and still at the original location Mike and his team are dedicated to making his grandfather and father proud of the service they provide. As a matter of fact, they have customers who are 3rd generation! That level of trust speaks for itself.

Address

91 Route 31 North Washington NJ 07882

Hackettstown, NJ
USA

Industry

Business

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