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Customer Service - Part Time

Miedema Asset Management
Byron Center, MI
Expired: June 13, 2023 Applications are no longer accepted.
  • Part-Time

***This is an Onsite Position only***

General Information:

Miedema Companies consists of 8 individual operating entities from multiple locations specializing in asset liquidation through the auction process (live or online) or direct sales; equipment and machinery appraisals; and various other services based on client needs.

Key Aspects:

  • Representative for Miedema Companies.
  • Assist all coworkers and managers of all departments and companies as requested.
  • Contribute to our positive and organized work environment.

Skills or Abilities Required:
  • Focus on a task and complete with thoroughness and detail.
  • Manage multiple communications channels at once (chat, email, phone, text)
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Communicate clearly and professionally, both verbally and in writing
  • Field complaints and unpleasant customers with respect
  • Experience with Microsoft Office (Excel, Word, Outlook)
  • Proficient with Internet Browsers (IE, Google Chrome, Firefox, Edge) and ability to troubleshoot mobile device settings
  • Punctual, organized, dependable, high availability and proven attendance
  • Work well with co-workers and provide support as needed
  • Willingness to work a flexible schedule and occasional overtime when needed, including Saturdays as scheduled

Training will include, but not limited to:
  • Use & functionality of our auction site
  • Use & functionality of our internal software systems
  • Telephone system functionality
  • Auction site training for understanding of process of auctions
  • Daily task training as applicable

Compensation & Schedule:
  • This is a part time hourly position.
  • Ideal Schedule would be:
  • Wednesday: 8:30 AM - 4:30 PM
  • Friday:9:00AM - 2:00 PM
  • Required: Rotating Saturday from 9AM-Noon (every 5th Saturday currently)
  • Schedule is subject to change (with notice) as needed to accommodate proper coverage

Responsibilities will include, but are not limited to:
  • Customer Service: (call center)
  • Active participation in customer service center call queues
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Efficiently gather the reason customer needs assistance (listen)
  • Educate the customer when applicable to help them be self-sufficient
  • Document conversations and actions taken
  • Provide quality service and support in a variety of areas through multiple channels of communication (phone, chat, email, text) including but not limited to registering & accessing accounts, placing bids, processing payments, scheduling pickup, mobile device connections, and general information regarding our auction site & services.
  • Maintain a balance between company policy and customer benefit in decision making.
  • Connect the customer to the best source of resolution based on their needs
  • Submit support requests forms to various departments as needed to resolve situation (in place of transferring calls)
  • Place outbound calls to follow up on payment and pickup of items won on auction
  • Documentation of all actions with customers
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
  • Assist all co-workers as requested
  • Job description is subject to change as needs arise, tasks may be added or reassigned


Miedema Asset Management

Byron Center, MI
49315 USA



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