Are you ready to help Midwest Transplant Network (MTN), the Organ Procurement Organization (OPO) serving a population of 5.5 million in Kansas and Missouri, achieve our mission of saving lives by joining our team? MTN is actively seeking an individual to assume the position of Organ Referral Specialist. This is a full time position based out of the Westwood, KS office. The Organ Referral Specialist is responsible for handling organ referrals from referring hospitals, facilitating organ allocation (kidneys & pancreas), receiving organ import offers and maintaining communication between the organ procurement team, hospitals, transplant centers, professional colleagues and the general public. We are currently looking to hire the weekday night (11pm-7:30am) and the weekday evening (3pm-11:30pm) shift.
- Screens organ referral calls from referring hospitals to evaluate potential donors, answer questions, and develop a plan for action with the Administrator on Call (AOC), the Family Services Coordinator (FSC) and the Organ Procurement Transplant Coordinator (OPTC).
- Collaborates with the AOC to determine a plan of action for following potential donor cases, deferral of non-eligible donor referrals or activation of the Family Services Coordinator for offering potential donor families the option of donation in an appropriate and sensitive manner.
- Collaborates with the OPTC Staff to facilitate communications regarding organ/tissue suitability.
- Facilitates all aspects of kidney and/or pancreas allocation in coordination with MTN laboratory, OPTC and Administrator On-Call.
- Facilitates the import of organs from outside the MTN service area, communicates with the accepting local transplant surgeon, MTN laboratory, and confirms transportation of the imported organ to the appropriate transplant center.
- Maintains Electronic Medical Record (EMR) access in MTN hospitals to assist with obtaining additional information to determine donor suitability for both organ and tissue potential donors.
- Serve as a clinical resource in the Donation Services Department (DSD) to evaluate potential tissue donors.
- Serves in a back-up capacity to offer organ donation by phone in extreme situations when timing requires immediate action to prevent loss of opportunity to offer donation to the next-of-kin.
- Conducts work in compliance with established federal and state laws, AOPO and AATB standards, UNOS and FDA guidelines, CDC and MTN policies.
QUALIFICATIONS AND PHYSICAL DEMANDS
- RN, NREMT-P, RT or Bachelor’s degree required. Three or more years’ clinical work experience in a critical care/emergency room setting strongly preferred.
- Ability to work a minimum of 40 hours per week.
- Excellent organization and time management skills; ability to function independently and collaboratively; good problem-solving and creative thinking skills and well-developed personal stress management skills.
- Effective written and verbal communication skills; ability to speak and communicate clearly and accurately to convey information to MTN stakeholders in person or by phone; written documentation of relevant information in a professional manner.
- Ability to lift 50 pounds and transfer short distances.
- Possess manual dexterity sufficient to operate telephones, computers and surgical equipment.
- Ability to hear at normal audio levels of speaking whether in person or over the phone.
- Vision correctable to 20/40 to read patient charts.
- Must maintain a valid driver’s license in accordance with MTN motor vehicle policy. Must have reliable personal automobile transportation to be used with company reimbursement using IRS guidelines. Must be able to travel within the service area by ground or air.
The Midwest Transplant Network values the following behavioral competencies and evaluates employees on these competencies in addition to job specific responsibilities
Relationships: Demonstrates confidence, compassion, and appropriate humility in human interactions. Actively works to develop rapport and trust, and establish positive relationships with families, hospital staff, other business partners, and co-workers. Demonstrates engagement and pride in his or her work to make MTN a trusted and valued partner in organ and tissue transplantation. Makes decisions/takes actions that are in the best interests of all parties. Maintains a high level of professionalism in all interactions including an attentive, respectful demeanor, active listening, maintaining confidentiality and appropriate boundaries. Demonstrates honesty and integrity in all interactions and follows through on commitments to build trust and confidence. Models consistency in words and actions. Recognizes the accomplishments of team members and co-workers. Demonstrates commitment to the success of the work group, department, or others by assisting with workload. Deals with conflict directly and handles problems in a private manner, finding common, workable solutions.
Communication: Presents ideas, opinions, and information (verbal and written) in a clear, organized, and concise manner, using language that is appropriate to the workplace/situation. Demonstrates a high level of professionalism in all communication by using a helpful and professional tone and maintaining body language that reflects respect for and openness to the communication process. Actively listens to others and works to understand other points of view; asks for feedback and checks for understanding to assure accuracy in the communication process. Appropriately involves others in decisions that affect them, and keeps appropriate parties informed.
Teamwork: Demonstrates commitment to the success of the team, department, or others by proactively offering to assist with workload. Develops an understanding of the role of other members of the team/department to establish a common focus on outcomes and purpose. Demonstrates patience and a “can do” approach to work while acting within the realm of his or her abilities and responsibilities. Assumes personal responsibility regardless of whose job it is. Looks for and creates opportunities that may lead to positive change. Serves as a resource to others within the department and/or the organization. Plans and organizes work to meet commitments, ensuring efforts are aligned with priorities of the department and MTN. Respects and effectively uses the time of others. Demonstrates ability to separate emotions from issues and maintains composure/respect for others during times of conflict. Provides timely and constructive feedback in a non-threatening manner.
Ethical Conduct/Integrity: Demonstrates behaviors, both within and outside of MTN, that are consistent with the mission and values of the organization. Adheres to industry standards and regulations as well as organizational policies and procedures. Follows appropriate channels and provides constructive input to improve upon policies and procedures rather than disregarding them. Consistently makes sound decisions that are within his or her assigned scope of responsibility and result in appropriate outcomes. Maintains confidentiality of all information. Accurately assesses his or her own strengths and development needs. Keeps pace with changing conditions and demonstrates a desire and commitment to learning new things.
Stewardship: Demonstrates respect for the organization and its mission by using resources, materials, and supplies wisely and appropriately. Shares and applies creativity and innovation, which may result in improved productivity and/or cost savings. Knows how to effectively use other resources as a source for creativity and change. Appropriately weighs the implications of decisions made on the job to maintain an appropriate balance between short-term impact and long-term benefits to clients, the department, and/or the organization.
MTN is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, sex, religion, national origin, disability, veteran’s status, or any other class protected by applicable state or federal law.