CALL CENTER SUPERVISOR #9696
Hours: Monday-Friday 8AM-5PM
Type: Contract to Hire
Location: Des Moines, IA
We are looking for a personable and professional Customer Service/Call Center Supervisor! This person will manage a team of about 20 Customer Service Representatives located in Des Moines, IA!
- Track and document employee performance
- Complete reviews
- Interview, hire and terminate employees as needed
- Train and develop staff
- Assist with training
- Respond to customer escalations
- Approve time-cards
- Other duties as assigned
- College degree preferred
- MUST have Customer Service/Call Center/Collections experience
- MUST have supervisory experience
- Bilingual in English/Spanish a plus!
- Excellent communication skills
- Ability to multi-task
- Personable and professional
We are a staffing firm dedicated to connecting talented candidates with outstanding companies. Midwest Professional Staffing is an equal opportunity employer. Join our team and reach your true potential!