Agent Service Representative
- Expired: over a month ago. Applications are no longer accepted.
This is a remote (work from home) desk position and requires someone who works well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection is required. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office.
Work hours for this position are 9:00am – 6:00pm CST; Monday – Friday, with occasional overtime.
Responsibilities include, but are not limited to, the following:
- Timely review and processing of commercial quotes and new business applications.
- Answer billing questions and process payments for customers.
- Assist agents as needed through various means including incoming calls, email, live chat/instant messaging.
- Assist agents with personal lines changes and quotes.
- Work closely with the Underwriting and Marketing departments, and other areas within the company to deliver upon our mission statement.
- Provide exceptional customer service and quality of work in a fast-paced environment.
- Other functions may be assigned as business conditions change.
- Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.
- Strong interpersonal and communication skills.
- Excellent customer service and call center experience required.
- Strong organizational skills and attention to detail.
- 3+ years of P&C Insurance experience required.
- Excellent data entry skills.
- Must be able to work independently and be self-motivated.
- Create and maintain a high-quality work environment.
- This is a full-time, remote position that will require dependable high-speed cable/DSL Internet, a dedicated home office space and travel to the MN and/or IA office on occasion.
- High School Diploma or General Education Degree (GED)
- Property/Casualty Insurance knowledge and experience
- Insurance education/designations is a plus – i.e. INS, CPCU, CIC
Midwest Family Mutual Insurance Company
AddressWest Des Moines, IA
Finance and Insurance
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