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Agent Service Representative

Midwest Family Mutual Insurance Company
West Des Moines, IA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

This is a remote (work from home) desk position and requires someone who works well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection is required. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office.

Work hours for this position are 9:00am – 6:00pm CST; Monday – Friday, with occasional overtime.

Responsibilities include, but are not limited to, the following:

  • Timely review and processing of commercial quotes and new business applications.
  • Answer billing questions and process payments for customers.
  • Assist agents as needed through various means including incoming calls, email, live chat/instant messaging.
  • Assist agents with personal lines changes and quotes.
  • Work closely with the Underwriting and Marketing departments, and other areas within the company to deliver upon our mission statement.
  • Provide exceptional customer service and quality of work in a fast-paced environment.
  • Other functions may be assigned as business conditions change.


  • Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.
  • Strong interpersonal and communication skills.
  • Excellent customer service and call center experience required.
  • Strong organizational skills and attention to detail.
  • 3+ years of P&C Insurance experience required.
  • Excellent data entry skills.
  • Must be able to work independently and be self-motivated.
  • Create and maintain a high-quality work environment.
  • This is a full-time, remote position that will require dependable high-speed cable/DSL Internet, a dedicated home office space and travel to the MN and/or IA office on occasion.


  • High School Diploma or General Education Degree (GED)
  • Property/Casualty Insurance knowledge and experience
  • Insurance education/designations is a plus – i.e. INS, CPCU, CIC
Company Description
Founded in 1891, MFM is a Regional Property & Casualty Insurance Company based in West Des Moines, IA and is currently operating in Minnesota, Iowa, Wisconsin, North Dakota, South Dakota, Nebraska, Illinois, Indiana, Idaho, Kansas, Missouri, Montana, Wyoming, Ohio, Arizona, Nevada, New Mexico, Colorado, Oregon, Utah, and Washington. Midwest Family works exclusively with Independent Agents to provide the best insurance service in the industry. "We serve our Agents first to serve Policyholders best!"

Midwest Family Mutual Insurance Company


West Des Moines, IA


Finance and Insurance