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Customer Service Representative

Midwest Container Barnhart, MO
  • Expired: over a month ago. Applications are no longer accepted.

Position Title: CSR / Sales

Reports To: VP of Sales

Duties and Responsibilities:

  1. Answers phones in a professional manner, log ALL calls and screen and direct calls to the appropriate person / department.
  2. Responsible for accurately documenting all phone orders and communicates all pertinent information to the appropriate personnel.
  3. Will be trained on how to effectively confirm pricing, stock on hand, lead times for stock items, lead time for production runs and estimated ship dates.
  4. Ensures that ALL orders on accurately scheduled on MWC production board.
  5. Responsible for making labels for plant and office personnel.
  6. Responsible for making all UPS / Packing list for all UPS orders.
  7. Will be cross trained on BOL’s / calling of freight liners for scheduling shipments.
  8. Responsible for bottle sample request, filling out sample request log form.
  9. Following up with customers whom have received our samples for possible sales.
  10. Following up on customer complaints with appropriate sales member and management for 100% customer satisfaction.
  11. Calling directed customers periodically to pursue new business or gain orders on current business.
  12. Coordinate all colors, labeling, silk-screening, fluorination and issue appropriate PO’s to appropriate vendor.

Job Requirements:

Safety oriented, physically able to bend and twist. Excellent communication skills both written and oral. Computer skills in word / excel and Microsoft office along with good mathematical skills is a must have. Be well organized and clean and able to multi-task. Personal hygiene and appearance will also apply. Be a team player and a people person, EXCELLENT attendance is a MUST.

Midwest Container

Review of resumes, on phone interview, then in person interview with skills questionnaire.

Address

1700 Stahl Road, Barnhart, Mo. 63012
Barnhart, MO
USA