Customer Support & Image Library Rep

Midstate Radiology Associates (MRA) is seeking a Image Library & Customer Support Representative to join our growing team!

Primary Location: Meriden, CT (MidState Medical Center)

Position Type: Part Time Regular

Position Summary:

Provides a full range of varied, multi-skilled secretarial, clerical and administrative support ensuring the needs of the internal and external customers are met by providing efficient, accurate, and timely administrative support contributing to the success of the imaging area.

• Preparation of reports and correspondences.
• Works effectively as a team member within the department and with other units to provide quality service through communication, cooperation, and collaboration.
• Communicates well with all modalities within radiology and any other area within the facility by use of telephone and/or intercom systems. Responds to questions and requests for information, and resolves problems by gathering information and using thorough knowledge and understanding of own work area and others.
• Follows current hospital and department policies to properly assist the patient and/or provider. Provides assistance and direction via telephone. Shows competence in using the ACD phones. Can transfer calls to and from various numbers.
• Provides patient with instructions and exam preparations so that patients understand the exam that was ordered and is properly prepared for the exam.
• Locates prior imaging by CD or Image Connect when requested and ensures all prior records are correct.
• Obtains imaging reports when requested by patients and/or physicians and coordinates appropriate paperwork.