Are you an experienced leader with a desire to lead a talented delivery organization? Microsoft Services is looking for a passionate and purposeful leader to join our Account Aligned Leadeship team. The WW Services Practice Leader (SPL) in the Centralized Delivery Team is responsible for leading a Global service delivery organization and driving exceptional customer experiences, strong business outcomes, and successfully delivering digital transformation programs that change the way Microsoft and our customers do business.Responsibilities
The Impact You’ll Be Making:
This unique Global Services Practice Leader is ultimately responsible for the overall performance of the service delivery organization for customers WW. The role is highly collaborative, working with customers and Microsoft teams to create exceptional experiences and business value in our Centralized Delivery Team. As the leader of your organization you will be expected to create clarity in a complex organizational environment, generate energy through a bias towards action, and deliver results from a performance and scorecard standpoint.
Business Ownership: The Global Services Practice Lead is accountable for the overall performance of the organization, with customers across the globe. They play a critical role in aligning Microsoft strategy with customer expectations and ensuring high quality engagements. This includes developing long term customer relationships, growing revenue, and establishing the necessary planning to drive growth and profitability within your practice, accelerate the adoption of advanced support models and solutions, and promoting Microsoft Services strategy.
Management: Services Practice Leaders must be exceptional at building organizational capability, stewarding talent management and succession, and building diverse and inclusive teams. They bring deep understanding of situational leadership and know how to coach managers and get the best out of each person. Their management style is to approach their team with empathy and humility and to model strong teamwork and collaboration. SPL’s execute impeccably at all the basics and ensure that they create a culture of management excellence across their teams.
Leadership: Services Practice Leaders embody the growth mindset – they thrive on challenge, learn from setbacks, and build on the ideas and inspiration of others. The SPL will exemplify a strong orchestration capability and fantastic at dealing with complexity and ambiguity. The role must clearly articulate the Microsoft Services mission, goals, and strategies to all audiences and help them understand how they play a part in our customers success. Demonstration of sound judgement in tough commercial and personnel situations is a must. The SPL will exhibit strong stakeholder management and will impactfully engage within their leadership community to meet business goals and drive change.
Who We Are Looking For:
• Must have a proven record of delivering the full life cycle of services (strategy, consulting, support) from pre-sales through delivery in organizations of similar size and complexity.
• History of leading senior delivery leaders with strong people management skills, preferable in Multi sub areas or Global teams.
• Candidates must have a deep understanding of markets, customers and related technology; have the background to provide leadership in the practice and demonstrate effectiveness in client management.
• Background in solving large and complex customer issues successfully by collaborating with senior leaders (customer and internal stakeholders).
• Deep understanding of delivery skills, methods, and tools.
At Microsoft, we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees. As our workforce evolves to reflect the growing diversity of our communities and the global marketplace, our efforts to understand, value, and incorporate differences become increasingly important. Come explore diversity at Microsoft!
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.