Microsoft Services is proud to have the opportunity to serve our customers and to offer you an opportunity to do the same. The Microsoft Services team has provided and continues to provide vital support for the successful and accelerated achievement of our customers' objectives through Microsoft products. Responsibilities
Our team is seeking a PFE specializing in Platform technologies with deep understanding and ability to deliver timely and creative incident resolution focused on root cause analysis, prevention, and subsequent knowledge transfer. In this customer facing role, you will partner with the Technical Account Manager (TAM) and other engineers to engage technology decision makers striving to understand their objectives and creatively overcome their greatest challenges.
As someone who is inventive, confident when challenged and has demonstrated skill in both crisis management and expectation management, your contributions will empower our customers to achieve the most from their investment in Microsoft technology and our team. We look to you to...
Utilize knowledge of the customer environment to resolve issues in a timely manner
Handle blocking issues and cases, ensuring the most effective resolution of all issues
Develop and implement support strategies resulting in fewer incidents, increased availability, or accelerated deployments
Effectively lead critical situations including documented action plans and daily status updates for the customer and Microsoft management
Develop a working relationship with Microsoft Consulting Services (MCS) and other PFE team members ensuring enhanced cooperation and mutual support
Initiate and participate in triage and post-incident meetings sharing knowledge with other engineers and efficiently resolving customer problems
Assist in the delivery of supportability reviews to your customers
You should have a technical degree or equivalent work experience and 3-6 years' experience in an Enterprise technical support environment with demonstrated knowledge in many of the following:
Active Directory, Active Directory Federated Services, Active Directory Certificate Services
Infrastructure Services, Public Key Infrastructure knowledge a plus
Microsoft Security concepts
Windows 7, Windows 8, Windows 10 operating systems
Windows Server 2012 R2 and earlier
Microsoft Windows Server Hyper-V
Microsoft System Center Virtual Machine Manager (SCVMM)
DNS, DHCP, TCP/IP, routing, and network security
You will need strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues. Strong leadership, organization, time management, project management and negotiation skills desired.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.