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Premier Field Engineer - Cloud

Microsoft Overland Park, KS
  • Expired: over a month ago. Applications are no longer accepted.

What do you think of
when you hear Microsoft?

 

We think of passion,
inspiration, collaboration, innovation, and it is our employees who make
this happen. At Microsoft we are changing the way the world works and plays
while making a difference in the lives of millions by bringing best and the
brightest minds together.  Are you interested in helping customers to
achieve more? Are you passionate about technology? Do you like complex
challenges? If you love to be continuously learning something new, and it makes
your day when customers and colleagues thank you for your help, this may
be the career opportunity for you.

 

Our culture is built
around 5 attributes that drive our every decision, and our every action.

 

  • Customer Obsession – We exist for and because of
    the customer. We need people who share that passion and constant aim to
    make our customer's experiences easy, insightful and trusted – every
    single time without exception.
  • Continuous learning Mindset –  We are
    seeking people that think differently and are biased toward action to
    accomplish great things.
  • Diverse& Inclusive – We enable people who
    bring a contemporary view to shape our internal teams, and support new
    hires to feel included.
  • One Microsoft – We need to collaborate and learn
    to value the work of others, be willing to take their findings and
    add them to our own to make a better outcome for our customers.

Making a difference – Drive impact by looking for
ways to continually improve your responsibilities and the connections
between your work and others

Responsibilities

The Microsoft
Services team has provided and continues to provide a vital role in supporting
the successful and accelerated achievement of our customers' objectives through
Microsoft products.

 

Our team is seeking a PFE specializing in Microsoft
Azure IaaS
with deep understanding and ability to deliver timely and
creative incident resolution focused on root cause analysis,
prevention, and subsequent knowledge transfer. In this customer facing role,
you will partner with the Account Delivery Executives (ADE), Technical
Account Manager (TAM) and other engineers to engage senior technology
decision makers striving to understand their objectives and creatively
overcome their greatest challenges. 

 

 

 

As someone who is inventive, confident
when challenged and has demonstrated skill in both crisis management and
expectation management, your contributions will empower our customers to
achieve the most from their investment in Microsoft technology and our
team.  We look to you to...

 

  • Utilize knowledge of the customer environment to
    resolve issues in a timely manner
  • Handle blocking issues and cases,
    ensuring the most effective resolution of all issues
  • Develop and implement support
    strategies resulting in fewer incidents, increased availability, or
    accelerated deployments
  • Effectively lead critical situations including
    documented action plans and daily status updates for the customer and
    Microsoft management
  • Develop a working relationship with Microsoft
    Consulting Services (MCS) and other PFE team
    members ensuring enhanced cooperation and mutual support
  • Initiate and participate in triage and
    post-incident meetings sharing knowledge with other engineers and
    efficiently resolving customer problems
  • Assist in the delivery of supportability reviews
    to your customers​
Qualifications

You should have
a technical degree or equivalent work experience and 5-7 years of experience in
an Enterprise technical support environment with demonstrated knowledge
in:

 

  • Microsoft Azure IaaS
  • Cloud networking

 

 

A full understanding
of Microsoft Azure IaaS design and implementation and troubleshooting, along
with the following is a strong asset:

 

  • Implementing and
    troubleshooting
    Windows Azure and its components (Fabric, Compute, Storage)
  • Windows Virtualization​
  • Microsoft Azure Active Directory
  • Fundamental networking knowledge - IP, DHCP, DNS,
    routing etc.
  • Cloud Technologies
  • Windows PowerShell

 

 

You will need strong technical writing
skills and the ability to effectively communicate with customer managers and
executives on technical and mission issues. Strong organization, time
management, project management and negotiation skills desired.

 

 ​

 

Microsoft is an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to age, ancestry,
color, family or medical care leave, gender identity or expression, genetic
information, marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status, race,
religion, sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations and ordinances. 
We also consider qualified applicants regardless of criminal histories,
consistent with legal requirements. If you need assistance and/or a reasonable accommodation
due to a disability during the application or the recruiting process, please
send a request via the Accommodation request form.

 

 

 

Benefits/perks listed below may vary
depending on the nature of your employment with Microsoft and the country where
you work.​

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft

Address

Overland Park, KS
USA