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Sr. Technical Customer Manager

Micron Technology, Inc. Longmont, CO
  • Posted: September 11, 2019
  • Full-Time

Req. ID: 140946

Location: Boise desired, but this role could also be filled in Folsom, Longmont or San Jose

Micron Technology's vision is to transform how the world uses information to enrich life and our dedication to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global leader in memory and storage solutions. This means conducting business with integrity, accountability, and professionalism while supporting our global community.

To provide a world class customer qualification experience to Micron's portfolio of Client, Cloud and Enterprise SSDs. As a Technical Customer Manager in Micron's Storage Business Unit (SBU) you will be chartered with program leading the qualification and support of the company's target customer base, ensuring excellence in customer qualification planning, execution, support and anticipation of the customers qualification needs.

You will excel in being the primary interface between the customer and engineering/design centers, while developing a long-term relationship with the customer to support streamlined communication and qualification efforts that facilitate products being qualified with maximum efficiency. You will actively define customer qualification requirements and processes to shape a qualification plan that ensures success, while being the primary contact to communicate customer qualification requirements and status to management, sales and development teams.
Roles and Responsibilities:
+ Act as the primary contact within Micron for SSD customer qualification status and reporting to CQT management
+ Program manage the qualification of new product introductions (NPI) at targeted customers and their OEM/ODM partners
+ Build positive customer relationships to ensure all specification, test, documentation, and sample requirements meet customer expectations
+ Definition and execution of customer qualification plans and schedules
+ Drive customer configuration management process
+ Support recurring customer calls, providing status on customer qualification schedules, Micron qualification schedules and milestones
+ Managing customer escalations by driving priorities on issue resolution, closure and corrective action
+ Give technical and business input in support of business cases
+ Drive customer change management process and resolution with Micron design teams
+ Support the customer account team strategy throughout the life of the qualified program, including post-release qualification support
+ Educate Micron development and validation teams on the customer qualification process as well as the critical customer requirements
About Us
As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is transforming how the world uses information. Through our global brands - Micron, Crucial and Ballistix - we offer the industry's broadest portfolio. We are the only company manufacturing today's major memory and storage technologies: DRAM, NAND, NOR and 3D XPoint memory. Our solutions are purpose built to demonstrate the value of data to unlock financial insights, accelerate scientific breakthroughs and enhance communication around the world.
Micron Benefits
Employee Rewards Program, Healthcare, Paid time off (Combined Sick and Vacation Time), Retirement savings plans, Paid maternity/paternity leave, Employee Assistance Program, Professional development training, Workplace wellness programs, Micron Health Clinic (Boise only), Fitness Center / Activity rooms (Boise only), Tuition Reimbursement, Micron Corporate Discounts, Casual Dress attire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron's Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form
Keywords: Longmont || Colorado (US-CO) || United States (US) || SBU (Storage Business Unit) || Experienced || Regular || Engineering || #LI-LA1 || Tier 4 ||

Micron Technology, Inc.


Longmont, CO
80503 USA

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