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Customer Service Specialist

MicroDental and Modern Dental Laboratories Livermore, CA
  • Expired: 29 days ago. Applications are no longer accepted.

We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. We are one of the largest dental lab groups in the world and a leading producer of dental prosthetics and restorations. We are seeking an experienced Customer Experience Specialist to join our team in Livermore, CA!

Hours: Mon-Fri 7am-4pm

Responsibilities:

· Provide high-level of customer care to assigned client group on a pro-active basis

· Enter and maintain customer information in CRM with a 98% or greater accuracy rating

· Handle and resolve all customer complaints

· Work cross-functionally (Marketing, Operations and Accounting) to resolve customer issues in world-class fashion

· Track sales and customer care metrics to ensure goals are met or exceeded

· Responsible for customer retention; customer growth; customer satisfaction; and conversion of new customers into retained customers

· Outbound Sales calls & engagement to increase revenue to assigned client group

· Performs other duties as assigned

Qualifications:

· Excellent telephone/email etiquette

· Excellent written and verbal communication skills

· Ability to work with minimum supervision

· Outstanding follow-through

· Customer service driven

· Proven track record of achieving sales and customer service goals

· Demonstrated ability to solve problems quickly and thoroughly

· Familiarity with CRM software and experience managing accounts across different time zones

· Able to multi-task

· Dental office/lab industry experience preferred, but not required

· BA/BS or equivalent, and 2-4 years sales experience in a customer service environment

*All new hires will be required to pass our standard employee background check*

Modern Dental Lab USA and MicroDental Laboratories are proud to be an Equal Opportunity/Affirmative Action employer. Modern Dental and MicroDental recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

MicroDental and Modern Dental Laboratories

We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. We are one of the largest dental lab groups in the world and a leading producer of dental prosthetics and restorations. We are looking for qualified candidates for our expanding business!

Address

Livermore, CA
USA

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