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Call Center Representative

MicroDental and Modern Dental Laboratories Livermore, CA
  • Expired: 23 days ago. Applications are no longer accepted.

We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. We are one of the largest dental lab groups in the world and a leading producer of dental prosthetics and restorations. We are seeking an experienced Call Center Representative to join our team in Livermore, CA!

Responsibilities:

  • Answer, research and route incoming calls (60 – 80 calls per day), while providing high-level customer care
  • Assist with outbound follow-up courtesy calls as needed
  • Aid with the communication of the introduction of incentive programs
  • Work cross-functionally with Sales and Marketing
  • Enter and maintain customer information in CRM with a 98% or greater accuracy rating
  • Performs other duties as assigned

Qualifications:

  • Excellent telephone/email etiquette
  • Excellent written and verbal communication skills
  • Ability to work with minimum supervision
  • Outstanding follow-through
  • Familiarity with CRM software and experience managing accounts across different time zones
  • Proficient in Microsoft Word, Excel and Outlook
  • Experience in a high call volume call center environment
  • Outbound sales experience a plus
  • Dental office background a plus

*All new hires will be required to pass our standard employee background check*

Modern Dental Lab USA and MicroDental Laboratories are proud to be an Equal Opportunity/Affirmative Action employer. Modern Dental and MicroDental recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

MicroDental and Modern Dental Laboratories

We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. We are one of the largest dental lab groups in the world and a leading producer of dental prosthetics and restorations. We are looking for qualified candidates for our expanding business!

Address

Livermore, CA
USA

Website