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Client Service Representative

Michigan Marketing Solutions
Troy, MI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Our unique and innovative approach to marketing our clients’ products and services has afforded us explosive growth within a highly competitive industry. With this commitment, we are able to bring our clients life-long customers with increased name-brand recognition.

We are looking for a Client Service Associate. We seek a career-oriented individual that can thrive in a collaborative environment and enjoys the challenges of providing exceptional service to our clients. Duties are varied and can include: preparation for client review meetings, responding to client inquiries, meeting follows up, and maintaining and updating client files.

Salary range: $18.25 - $30.00 per hour.

Responsibilities:

  • Receive and resolve, within established guidelines, customer issues, questions and concerns.
  • Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
  • Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
  • Download, distribute, and answer all customer questions received via email.
  • Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.

Qualifications:

  • High School Diploma or GED.
  • Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
  • Possess good organizational and record-keeping skills.
  • Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.
  • Proficient in Microsoft Outlook, Microsoft Word, and Excel.

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Michigan Marketing Solutions

Address

Troy, MI
48084 USA

Industry

Business