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District Manager - Northwest

Michael Kors New York, NY
  • Posted: over a month ago
  • Other
  • Posted at 2019-09-20 07:00:00
  • Full time
  • R_726778

MAIN JOB OBJECTIVE

Responsible for all aspects of management of multiple store locations. For each store, The District Manager is responsible for recruiting, developing and training a staff that is dedicated to driving the business. In addition, the District Manager is responsible for the merchandise, inventory, meeting all operational budgets providing and maintaining a proactive business plan.

ESSENTIAL JOB RESPONSIBILITIES

SALES GENERATION

  • Meet sales goals
  • Analyze available sales reports and data to determine the needs of the business and set business strategies
  • Track, monitor and communicate business results
  • Seek new ways to increase business
  • Ensure individual sales goals are set for sales associates; manage results to ensure peak performance
  • Support the development of associates’ sales techniques. Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
  • Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales
  • CUSTOMER SERVICE

  • Ensure all associates provide the highest level of customer service
  • Ensure staff maintains constant client communication through utilizing their client books
  • Manage client database and utilize information to increase sales and client contact
  • Maintain floor presence to assist customers, build rapport and monitor client interaction with staff
  • Resolve all client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
  • Manage all special events inclusive of collection previews, client events, sale events and center events, etc.
  • Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy
  • OPERATIONS

  • Ensure facility maintenance, presentation and organization
  • Maintain a systematic auditing program to ensure full location compliance in all areas
  • Control store expenses and maintain budgets, continually striving to reduce costs

  • Ensure deliveries are properly processed in a timely manner
  • Manage and conduct bi-annual inventories
  • Support and assume responsibility for the integrity of Shipping/Receiving in all areas and ensure that staff adheres to all Shipping/ Receiving policies and procedures
  • Ensure staff is trained in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication and LP audits
  • Build and maintain good communication with members of corporate office, mall office and other stores
  • Exhibit proficiency in computer programs used by the Company including: Word, Excel
  • MERCHANDISING/VISUAL

  • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
  • Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
  • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
  • Identify and communicate product concerns in a timely manner
  • Communicate inventory needs to support the business goal
  • HUMAN RESOURCES

  • Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel
  • Support, implement and provide follow-up for all training programs, seminars, etc.
  • Continually evaluate the performance of each associate and provide constant feedback to ensure results
  • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
  • WORK EXPERIENCE

    Bachelor’s Degree and a minimum of 10-12 years of district/regional management experience

  • Ensure integrity of payroll and the payroll process
  • Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

Michael Kors

Address

New York, NY
USA

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