Client Services Representative

If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our Saint Cloud insurance agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. At American Family Insurance - Michael Brower Agency we pride ourselves on our outstanding insurance products and customer service.

Paid Holidays

Paid Time Off (PTO)

Mon-Fri Work Schedule

Career Development & Growth

Team Building Activities

Relaxed Professional Work Environment

Office Snacks & Coffee

• Process customer policy change requests.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Provide exceptional customer service.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Schedule appointments for sales staff to meet prospective customers.
• Provides on-going support to insurance clients as needed.

• Possess an upbeat, positive and enthusiastic attitude.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Follow through and exceed current and prospective client expectations.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Strong communication skills, both oral and written.
• No insurance experience required but must be willing to learn