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Customer Service Representative
Metropolitan Animal Emergency and Specialty Center Rockville, MD

Customer Service Representative

Metropolitan Animal Emergency and Specialty Center
Rockville, MD
Expired: December 11, 2023 Applications are no longer accepted.
  • Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
  • Full-Time

Position at Metropolitan Animal Emergency and Specialty Center

Metropolitan Animal Emergency and Specialty Clinic is now hiring a Client Service Representative to join their team of CSRs.

The right candidate is a motivated team player with at least one year of customer service experience. Must demonstrate strong communication skills as well as the ability to work in a fast-paced, energetic environment. Must be dedicated to promoting and fostering a positive, healthy work environment. As a Customer Service Representative, you are the first point of contact for clients. It is imperative that you are informed, polite, and professional at all times.


•Strong organizational skills.

•Ability to prioritize tasks.

•Ability to work independently and as part of a team.

•Strong problem-solving skills.

•Excellent time management skills.

•Ability to work in a fast-paced environment.

•Flexibility to work shifts.

•Excellent verbal and written communication skills.


•Communicating via phone, email, and in person with clients and actively listening to their concerns.

•Utilizing computer information systems to accurately enter client/ patient information, update and maintain medical records.

•Presenting clients with financial options and processing payments.

•Ensuring the lobby, waiting room, and workspace are clean and organized.

Why work at Metropolitan Emergency Animal Clinic? The Metropolitan Emergency Animal Clinic is located just outside the beautiful city of Washington, DC in Montgomery County, Maryland. Our proximity to DC gives us the advantage of several of the world's top museums and attractions. We have in-house ultrasound, digital radiology, and a full laboratory. We are a team-oriented practice that lives by our core values. We respect all living things, we are constantly learning and improving, we communicate directly and honestly, we are better because we work together, and we are committed to EXCELLENT medical care. We offer an incredible benefits package that includes health, dental, vision, life, 401k, paid time off as well as pet benefits! If you are passionate about pets and providing exceptional veterinary care, we want you to join our team! Apply today! We look forward to hearing from you!

Benefits - our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

  • Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
  • Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
  • Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
  • Generously subsidized backup and ongoing care support for children, adults, and pets
  • Mental health benefits including coaching and therapy sessions
  • 401k with employer contribution and no waiting period
  • Continuing education and development support through our library of free CE courses and paid time off to complete
  • Scholarship opportunities and student loan support program

and so much more!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.



Metropolitan Animal Emergency and Specialty Center

Rockville, MD
20857 USA



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