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Customer Service Specialist | Sales and Marketing

Metroplex Management Group Plano, TX
  • Expired: 24 days ago. Applications are no longer accepted.

We are looking for the right person to help us to continue to improve our customer service processes. We are looking for the right person with a mix of quantitative, consultative, and facilitation/leadership skills. The successful candidate will have a documented track record in driving change, and in significantly improving processes, and will know how to be effective in fast-paced environments.


  • Driving solutions to improve the customer experience and level of service

  • Identifying and challenging any adverse effects on the Customer Experience prior to new launches and improvement projects

  • Ensuring communication bridges are initiated and upheld between yourself, our client and the customer

Basic skills required

  • Strong Influencing skills that can maintain and improve the customer’s experience

  • Excellent speaking & listening skills, attention to detail, proactive self-starter

  • Strong track record of relationship building

  • Demonstrated experience presenting to and working with a variety of the public

  • Basic level of Excel knowledge and computer literacy

  • Strong Analytical skills and Customer focus

Previous Work Experience, Training and Education

  • A High School Diploma.

  • Previous experience in a customer focused role.

  • Sales and/or marketing experience is desirable but not essential as relevant training will be provided.

We welcome applicants with lots of relevant experience in customer service and sales, but a genuine desire to please is more important than experience, and we are happy to provide full training if required. So don’t let a lack of experience put you off. Go ahead, apply for the role, and show us what you’re made of!

Metroplex Management Group

Why Work Here?

Rapid Advancement with Fortune 500 Clients

Metroplex Management Group is a high energy promotional marketing firm and specializes in brand management and client acquisition. All representatives are cross-trained in marketing and sales through events, promotions, product launches, and demonstrations. Our focus is to grow the territory and promote representatives from within to aid in the territory management and training of future business partners. ***Check out our blog*** ***Check out our latest press releases***


Plano, TX